Your concessionary pass, available from your relevant local authority, will normally entitle you to FREE travel on Stagecoach buses across England after 9.30am until 11pm on weekdays and all day at weekends and on Bank Holidays. Simply place your card photo side up on the ticket machine and your journey will be recorded electronically.
What if my card doesn’t work?
If there is a problem, the smartcard reader will show an error message. The driver will check this message and your card and then explain what happens next. If the driver thinks that the error is because there is a fault with your card, they will issue a ticket manually and suggest that you request a replacement pass from your local council. Your card has an electronic chip, which may have become damaged. You can help look after your card by storing it away from other cards with electronic chips in them.
Please see below for more frequently asked questions or contact your district council if you require further information.
Frequently Asked Questions
When may I use my concessionary travel permit for free travel?
Monday to Friday: from 09:30 onwards. If you travel before 09:30 then concessionary permit holders will need to pay the normal adult fare.
Saturdays, Sundays and Bank Holidays: any time
Where may I travel for free?
You may travel anywhere in England, including London on local bus services (National Express services are excluded).
When may I travel outside Kent?
Normally free travel is available between 09:30 and 23:00 Monday to Friday and all day at weekends and public holidays.
Transport for London buses will allow free travel from 09:00 for the elderly and all day for disabled people. The difference will be shown by the colour of the stripe on the right edge of your pass – blue for elderly and orange for disabled.
Do I get priority over other passengers?
Sorry, no you do not. All passengers will be required to queue for the bus in the normal way.
I live in Wales and my sister lives in Scotland, can we use our Welsh and Scottish passes in England?
Sorry, no. You need to pay the normal adult fare to use the bus.
If you have any further questions, please contact our call centre on 08456 002299.