About Stagecoach in West Scotland

Key facts 2023 – 2024 

• 23m passenger journeys
• 18.9m miles operated
• 944 employees
• 315 buses and coaches
• 99.5% reliability
• £17.2m investment

Follow us and tweet your questions and comments to @StagecoachWScot

Our passengers 

• 18.9m passengers, 2069 complaints, equivalent to one complaint for every 9135 passenger journeys.
• Our customer contact centre is open between 8:00 and 18:00 from Monday to Friday and between 09:00 and 17:00 Saturday and Sunday.

Our employees 

• 944 staff - 710 drivers / 135 engineers / 22 trainee drivers, instructors, trainers / 62 operations support staff / 15 head office support function staff
• 243 new recruits
• PCV licences 166 gained and 168 new CPC qualifications
• 3 new Engineering Apprentices and a total of 8 Engineering Apprentices across our engineering function
• 1,397 CPC course certificates gained by our staff attending periodic training
• 54 of ourengineers have now attended external courses specifically related to working on Electric Vehicles, meaning all engineering staff at depots with EV fleet have had this important training.

All our staff have the benefit of our Group pension scheme with employer contributions. If you would like to work for us, please take a look at our latest vacancies.

See all latest jobs

Our services 

• 18.9 million miles operated
• 99.5% of scheduled services operated
• The 0.5% that didn’t operate is due to several factors, this can be due to weather or road conditions, traffic incidents and diversions, all out with our control, or vehicle breakdowns, driver shortages etc. 
• 88.8% of all journeys tracked in real time by our Automatic Vehicle Locator system

Our fares

We offer value for money fares and tickets, including standard single fares, day return fares and unlimited travel zone tickets valid for 1 day, 7 days or 28 days.

We offer discounted tickets for students, children, groups and jobseekers and we accept Under 22 and Over 60 and disabled concession passes on board all of our services.

To reflect varied working patterns we also offer bundles of 5 and 10 individual day [FS1]tickets for those who travel regularly but not 4+ days per week. These tickets offer discounted travel with 5 individual day tickets for the price of 4 or 10 individual day tickets for the price of 7. Find out more about our Flexi ticket on our website.

We work with several large businesses on bespoke ticketing schemes, providing discount to their employees and these effective partnerships have increased bus use locally, eased pressure on car parking and contributed to sustainability targets for the employers and for Stagecoach. Employers can find out more about corporate travel options on our website.

Our fleet

• 315 buses and coaches
• Since March 2023 we have invested £15.7 million on Electric buses and depot infrastructure, £5.5 million on Euro VI diesel coaches for our Scottish Citylink contracts and £1 million on Euro VI diesel mini buses

Our environment

We are rightly proud of our green status within Stagecoach West Scotland. We now operate 60 fully electric vehicles, 19% of our total fleet and 24.6% of our total local bus fleet. As part of the ScotZEB2 funding consortium we have a further 26 electric Double Deck buses on the way in 2025. We also have 6 additional double deck electric buses and 9 single deck buses due to be delivered in early 2025. This will raise the proportion of local buses in our fleet that are electric powered to 40.6% overall and will mean that 100% of the local bus fleet at our largest depot, Kilmarnock will be electric powered.

The electric buses introduced so far mean that all town services in the 3 largest towns in Ayrshire, that is Ayr, Kilmarnock and Irvine, operate with EV’s significantly improving air quality and comfort in these areas.

We fully comply with the LEZ schemes in Glasgow and Edinburgh.

In 2023/24 we used 8.3m litres of diesel at an average of 9.5 miles per gallon. All our drivers have completed a fuel-efficient driving course and onboard technology measures their ‘eco performance’, providing traffic-light style feedback for the driver. Stagecoach West Scotland was the best performing Stagecoach company in the UK for eco performance and was recognised for this with the award of the Chris Ball Memorial Best Operating Company UK award in 2024.

We are involved in a free fleet recognition scheme, ‘ECO Stars’, which assesses fuel efficiency and emissions. We were awarded a 5* rating for the scheme and were the first operator to receive the high rating in Scotland and just the second in the UK. 

Read more about our sustainability strategy and our drive to net zero

Our community

We are a major employer in the local community and enable thousands of people to go about their daily activities. We work closely with employees to support their charity fundraising efforts and community events.

In April, several members of the Stagecoach team took on the Glasgow Kiltwalk, in a tremendous effort to raise money for the Night Before Christmas Campaign, Ayrshire Hospice, Crosshouse Children’s Fund, MND Scotland, Alzheimer Scotland and Beatson Cancer Charity among others that hold a special place in the hearts of team Stagecoach. Whether it was The Mighty Stride (22.7 miles), The Big Stroll (14.4 miles) or The Wee Wander (3 miles), everyone who participated did their bit in raising money for some very worthy causes.

The charity action didn't stop there however, as June brought us to Tough Mudder. This event pitted our brave team against an obstacle course that challenges every muscle in the human body, and that's not to mention the cardio! Obstacles like the 'Cage Crawl' and the notorious 'Everest' made this no easy task. Our team persevered however, and in the name of their selected charities and their sponsors, managed to conquer the course.

In a less physically exhausting outing, we attended the yearly South Ayrshire Communities Funday event in May. This event focused on giving back to our local community in Ayr, as we conducted a survey for feedback on our services, gave out some Stagecoach freebies, and invited the public aboard 2 of our buses. One electric bus, and a throwback open-top bus. This open-top was utilised by a pipe band, who used the upper deck as their very own pedestal, to play to the masses.

In addition to the above Stagecoach West Scotland have provided passenger shuttle bus support to events including The Open Championship 2024, The International Ayr Show Festival of Flight, The Ayr Gold Cup and more.

Our success

For the National Transport Awards 2024, we a member of our Marketing Team, Rachel Hart, was highly commended in the Frontline Employee / Community Champion category.

Click here for more information.

The Scottish Transport Awards were a great night for Stagecoach as a whole, picking up nominations and highly commended across the board. West Scotland in particular was shortlisted in the 'Excellence in Travel Information & Marketing' category for the 'Let The Good Times Roll' over 60s concessions campaign.

Stagecoach as a whole was also shortlisted for 'Leading the way in sustainable transport', which further proves our commitment to net zero.

As previously mentioned in the 'Our Environment' section, Stagecoach also hosts internal awards, The Christopher Ball Memorial Awards, created  to honour the late Christopher Ball, Stagecoach Ecodriver Project Manager, who sadly passed away in 2014. West Scotland was awarded the very prestigious 'Best Operating Company' award for our outstanding performance in the last 12 months.

Click here to read more about the Chris Ball Awards.