For timetable information
If you would like to find out about a specific bus time or journey, then please use the timetable search box on the left or call Traveline on 0871 200 22 33. BT callers charged 10p per min plus 6p set-up fee per call. Mobile and other providers' charges vary. Traveline is open weekdays from 7am to 8pm and weekends from 8am to 8pm. Local bus info can also be found on the Traveline website, as well as info about bus routes in other parts of the country.

If you have a lost property enquiry, or you wish to relate your experiences of travelling with Stagecoach (whether it's good, or not so good), it’s easy to get in touch. We’ll endeavour to answer your query as quickly as possible.

By e-mail:
You can email us (please click here to write email).
Don’t forget to include details of the route, date and time of any bus journey you are providing feedback about – that’ll ensure that your complaint is promptly investigated, and is resolved efficiently. This email address is checked most weekday mornings.

By post: 
You can write to 
Stagecoach in Newcastle, Shields Road, Walkergate, Newcastle upon Tyne, NE6 2BZ or
Stagecoach in Newcastle, Slatyford Lane, Slatyford, Newcastle upon Tyne, NE5 2SE.
In the advent of a complaint, it would help us greatly if you include the ticket for the journey, as it will give us a great deal of information.

By telephone:
If you are unable to find the information you require on this website, call us on 0191 276 1411 or 0191 228 8900, 9am - 4pm, Mondays to Fridays.

For people with disabilities:
We aim to offer a consistently high standard of service to all our customers and ensure that as many people as possible are able to make use of our services. We welcome contact via email, fax or Typetalk.  A fax line is also available for those who are hard of hearing or deaf. FAX: 0191 276 9738 or FAX: 0191 274 0501.
We also have a dedicated email address
(please click here to write email).

To advertise on our vehicles:
If you would like to advertise your product or service on the inside or outside of one of our vehicles, please contact Viacom Outdoor on 07966 564 085 and they will be pleased to talk to you.

Legal identity

Busways Travel Services Limited, a company registered in England and Wales (Registered No. 2295227), whose registered office is Daw Bank, Stockport, Cheshire, SK3 0DU.