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Concessionary bus travel is about to get smarter

From Monday 6 June 2011, there’ll be a new way to use your English Concessionary Travel Card on Stagecoach North East buses.

As your travel card is also a smartcard, when you board the bus simply place your card on the ticket machine. Your journey will be recorded electronically and your ticket will print. It's easy!


Concessionaires shopping

What is changing?

Your English National Concessionary Travel Card has been designed so that it is also a smartcard - this means it can be read electronically by ticket machines on buses. The ticket machines on Stagecoach North East buses have the technology to enable this to happen.
You DO NOT need to apply for a new card. 


How does it work?

Rather than showing your pass to the driver, you simply:
* Place the card onto the reader, photo face up and keep it there until the ticket prints
* Remove the card, take the ticket, find a seat and enjoy your journey
* Please don't slide your card on the ticket machine.
Nothing else has changed.


What if I need to use my Concessionary Travel Pass outside of the area?

We are in the process of switching the technology on all over the UK, your driver will be able to advise you on what to do.


What if my card doesn’t work?

If there is a problem, the smartcard reader will show an error message. The driver will check this message and your card and then explain what happens next.

If the driver thinks that the error is because there is a fault with your card, they will issue a ticket manually and suggest that you request a replacement pass from your local council. We have provided a list of useful numbers below.

Your card has an electronic chip, which may have become damaged and until you start using it as a smartcard you won't be aware of this.

You can help look after your card by storing it away from other cards with electronic chips in them.  


Your local authority contacts

Tyne and Wear/Nexus Concessionary Scheme
E-mail:   or telephone: 0191 20 20 720
Nexus, Grainger Chambers, 3-5 Hood Street, Newcastle NE1 6JQ

Hartlepool Concessionary Scheme
E-mail:   or telephone: 01429 523 337
Civic Centre, Victoria Road, Hartlepool, TS24 8AY

Stockton Concessionary Scheme
E-mail:   or telephone: 01642 528 499 72
Church Road, Stockton-on-Tees TS18 1TW

Middlesbrough Concessionary Scheme
E-mail:   or telephone: 01642 729 700
Town Hall, Albert Road, Middlesbrough, PO Box 69, TS1 2QQ

Northumberland Concessionary Scheme
Telephone: 0845 600 6400
Hadrian House, Market Street, Hexham, NE46 3NH

Redcar and Cleveland: 01642 444 973
Darlington Borough Council: 01325 388799
Durham County Council: 0191 372 5386