Legal identity
Stagecoach North West trades as: Stagecoach in Cumbria, Stagecoach in Lancaster and Stagecoach in Lancashire, a company registered in England and Wales (Registered No. 123665), whose registered office is Daw Bank, Stockport, Cheshire, SK3 0DU.
For timetable information provided by Traveline
If you would like to find out about a specific bus time or journey, then please use the timetable search box on the left or call Traveline on 0871 200 22 33 (Calls cost 10p per minute from a BT landline, calls from other service providers and calls from mobiles may vary). Between 7am - 8pm in Cumbria, 8am - 8pm in Lancashire, 7 days a week.
We run local Travel Shops at Carlisle, Preston, Lancaster & Chorley bus stations.
By e-mail
Write to northwest.enquiries@stagecoachbus.com. Please include details of the route, date and time of any bus journey you are enquiring about. E-mails are responded to Monday to Friday, during office hours.
By post
Write to the Stagecoach North West, 2nd Floor, Broadacre House, 16-20 Lowther Street, Carlisle, CA3 8DA. We will endeavour to answer your enquiry as quickly as possible. In the case of complaints, it would help us greatly if you include the ticket for the journey, as it will give us a great deal of information.
By phone
If you are unable to find the information you require on this website, call us (in office hours) on the appropriate number:
- for all of Cumbria 0871 200 2233
- for Lancaster & Morecambe 01524 422217
- for Preston 01772 884484
- for Chorley 01257 267728
Lost Property
If you are enquiring about property you have lost on one of our buses, please contact us on one of the above numbers, depending on your area. Please note that all property handed in will be retained by Stagecoach for 4 weeks, after which time it will be destroyed.
Bus advertising
If you would like to advertise your product or service on the inside or outside of one of our vehicles, please contact CBS Outdoor, and they will be pleased to talk to you.
Feedback
As part of our drive to provide continuous customer satisfaction, we would welcome your views. Please take a few minutes to complete our online survey by clicking on the feedback link in the banner at the top of the screen. NOTE: the survey is used to help us understand how we are performing and where improvements can be made. Results are not checked daily so please use the email address/link above if you need a response.
Bus Users UK
Bus Users UK is an independent group formed to give passengers a voice.
Bus Users UK, PO Box 2950, Stoke On Trent, ST4 9EW
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