Legal identity
This service is brought to you by Stagecoach Group Plc [Stagecoach] a company registered in Scotland (Registered No. SC 100764, VAT No. 435757819), whose registered office is at 10 Dunkeld Road, Perth, PH1 5TW Scotland.Purpose
The information provided in this site is to help you get the most from your Megarider and Unirider Ticket. It does not affect your statutory rights, or replace, form part of, or modify in any way, the General Conditions of Carriage relating to travel on services of your local operating company. A copy of the General Conditions of Carriage' is available from offices of your local operating company
Use of our website
In order to purchase our products and services using the payment method displayed on our website, you must be 16 years of age or over. By using the site you confirm that you possess the legal authority to enter into the conditions of use for this site, including instructing us to collect any payments from a credit or debit card, and to use this site in accordance with all its terms and conditions. You confirm that all information supplied by you in using this site is true and accurate.
Disclaimer
The products and prices detailed within this site are for a selected ticket range only. Full details for each product are included in the terms and conditions of sale for each individual company which is available on request from your local operating company. Your enquiry provides us with only limited information and therefore no guarantee can be given that the ticket sold by this site is the most suitable for your purposes. Please note that alternative ticket types and fares to those sold via this site will be available through our normal sales outlets and on vehicle as appropriate. For further information please contact your local operating company.Stagecoach reserves the right to remove customers from its online sales environment.
Despatch of Tickets
All tickets will be despatched within 3 working days using the Royal Mail 1st Class "Recorded Signed For" delivery service. Most items will arrive the next working day. However Stagecoach cannot be held responsible once the item has entered into the Royal Mail system. If your ticket has not arrived within 5 working days please contact us at online.sales@stagecoachbus.com or telephone 0871 8340010. Please do not contact your local Operating Company since they will be unable to provide any information or assist. It is the responsibility of the customer purchasing the ticket to ensure that the delivery address is secure and one that is suitable for accepting "Signed For" deliveries as any signature is "proof of delivery"
Receipt of Tickets
Should your ticket not be received within 5 working days then please contact us at online.sales@stagecoachbus.com or telephone 0871 8340010 providing details of the ticket purchased, delivery address and the email address used for the purchase. Please do not contact us before this 5 day period and please do not contact your local Operating Company since they will be unable to provide any information or assist.On receipt of your tickets please ensure that all details are correct. Stagecoach will make every effort to ensure we handle your request effectively and efficiently. However, should your ticket details be incorrect in any way, then please contact us at online.sales@stagecoachbus.com or telephone 0871 8340010.
Security of your payment
We have taken many steps to ensure the security of your payment transaction, including adopting appropriate Industry Standards. In addition, all payment transactions are handled by our partner World Pay, a secure payment processing provider and wholly owned subsidiary of the Royal Bank of Scotland Group. Your credit/debit card and related personal details are collected by World Pay in order to process your order. More details regarding World Pay’s terms and conditions, and privacy and security policies can be found by visiting the World Pay web site.
Privacy
Stagecoach takes your privacy very seriously. We only collect information we need to provide the service you have requested. It is not our policy to provide any other organisation with your details or information provided to us via our website, unless required by law and we will never provide your e-mail address to anyone and only hold e-mail addresses for specific reasons. Stagecoach use your email address to provide you with information about promotions and services we think may be of interest to you. However you can choose not to receive such notices.
Ticket Terms and Conditions
General Ticket Terms and Conditions are detailed below. Some tickets have local restrictions. These restrictions are clearly stated in the “Select Ticket Type” section of the site by clicking on the “info” link.
1) Validity of Ticket
i. You can use your Megarider / Unirider Ticket from its start date and up to and including its expiry date for any number of journeys between the stops and/or within the zone(s) shown on it at any time of day.
ii. Some tickets, routes and / or networks may be restricted and this will be specified in the Info section of the product at the time of purchase. Please check this information carefully prior to purchase
iii. Megarider / Unirider Tickets do not offer a guaranteed seat on any particular route. Seats are allocated on a first come first served basis.
iv. You cannot transfer your Unirider Ticket to another person.
2) Photo ID
No Photo ID is required for the Megarider ticket.You need a valid photo ID to buy Unirider Tickets. Unirider Photo ID cards are not issued by Stagecoach. A valid Photo ID would include Library Card, NUS Card, University ID Card, International Students Card and must include a recent photograph of yourself. Some local conditions may apply and these will be detailedWhere required, your photo ID number must be on your Unirider Ticket. For your Unirider Ticket to be valid, you must show both your Unirider Ticket and photo ID with matching ID numbers and name if requested by Stagecoach staff.
3) Refunds
Refunds will be considered upon written request and surrender of the appropriate ticket. We will calculate the cost of the value of the ticket portion used based on the best value alternative ticket you would have been able to purchase at the date the ticket was purchased for the period it was used, plus a £10 administration fee. Written requests, enclosing the ticket for refund, should be sent to your local company, details of which can be found in the Contact Us section of the site.
4) Lost / Stolen Tickets
i. Your Megarider or Unirider ticket is an item of value and should be looked after as securely as if it were cash. If your Ticket is lost or stolen you should report this to the police, then notify this immediately to us at online.sales@stagecoachbus.com or telephone 0871 8340010.
ii. If you or we cannot recover the ticket, we may consider an application for a duplicate ticket in exceptional circumstances, if the original was issued for a period of greater than one month. We do not issue duplicates in respect of lost or stolen 7 Day or 4 weekly Tickets. We may ask you or others for information. There is an administration charge when we issue a duplicate Megarider or Unirider Ticket (see section 8).
iii. You are advised to ensure that, as an item of value, your megarider or Unirider ticket is insured against loss or theft through your own household insurance policy.
iv. Even in those exceptional cases where it is deemed appropriate to replace a lost or stolen ticket, we only allow one lost or stolen ticket duplicate issue in any 12 month period. However, we may allow a second duplicate issue if:
a. the original Ticket is returned to the company within one month of you reporting the theft; or
b. the first or second request for a duplicate was because of theft, robbery, fire or other exceptional circumstances, the facts of which have been reported to the police, the fire service or another appropriate body.
We will not issue any more than two duplicate Tickets in any 12 month period under any circumstances.
5) Undelivered Tickets
i. If your Ticket is not delivered to you within 5 working days you should report this immediately to us at online.sales@stagecoachbus.com or telephone 0871 8340010.
ii. For undelivered tickets. If you or we cannot recover the ticket or prove delivery through the Royal Mail, we will then consider an application for a duplicate ticket. We may ask you or others for information to allow us to determine delivery of the ticket. There is an administration charge when we issue a duplicate Megarider or Unirider Ticket (see section 8).
iii. We only allow one undelivered ticket duplicate issue in any 12 month period.
6) Damaged or Defective Tickets
If your Ticket is damaged, illegible or defective, it will be replaced free of charge on return of the defective ticket to Stagecoach Online Sales, Buchanan Bus Station, Killermont Street, Glasgow G2 3NW
7) Tickets left at home
If you do not have your Ticket with you when you travel you must buy a ticket for your journey. Any such tickets bought are non refundable.
8) Ticket Replacement / Refund Administration Charges
Ticket administration charges
Refunds - Cost of the value of the ticket portion used based on the best value alternative ticket you would have been able to purchase at the date the ticket was purchased for the period it was used, plus a £10 administration fee
Duplicates for lost or stolen tickets - £25 adminstration fee.
Replacement of damaged or illegible tickets where damaged / illegible ticket has been returned - Free of charge
These charges detailed above are subject to change.
General
Failure or delay by us to enforce an obligation or exercise a right under these terms and conditions does not constitute a waiver of that obligation or right. If any provision or term of these terms and conditions shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such term or provision shall be divisible from the other terms and conditions and shall be deemed to be deleted from them. We may alter these terms and conditions from time to time and post the new version on our website, following which all use of our website will be governed by that version. It is your responsibility to check the terms and conditions on the website regularly and prior to making any purchase.
Contact Us
Should you require any further information about buying online and / or our ticket terms and conditions please Contact Us.
