Coronavirus Update Close

In line with the latest government guidance, we've put in place further measures in England to help customers practice social distancing. This includes limiting the available seats on buses.

Face coverings are compulsory when using public transport in England and Scotland. In Wales from the 27 July it will be compulsory to wear a three layer face covering on public transport.

The safety of our customers and employees is our priority, so please avoid busy times, use contactless payment and take your litter with you. For up to date information see our Coronavirus page

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Government Coronavirus Measures

Get the latest timetables and information here.

From Monday 1 June there'll be a phased uplift in bus services. At first this will be on some of the busier routes in Kent, but as government lock-down restrictions ease, you will begin to see more buses return to service in other parts of the south east.

It's been a long nine weeks, but things are finally beginning to change. We're working closely with Kent County Council and East Sussex County Council to put in extra services where they are needed the most. Please bear with us. We're working as fast as we can, but it will take a bit of time to understand where buses are needed as people start to return to everyday life.

We’ve summarised the bus services in each area, with links to a PDF showing the bus timetable for each route. Alternatively you can use our journey planner to plan your journey here:> www.stagecoachbus.com/plan-a-journey

Want to know how to travel safely by bus? We've taken a range of measures to help protect you when travelling. Our buses are clean, safe and ready to go. If you're planning on travelling and are concerned about what to do, check out this guide. We've also put together a ten-point guide to help understand the measures that are in place. Find out more here

To help protect you and our colleagues we're not able to issue change for your cash bus fare. If you need to use cash and you give us more than the exact fare, we'll donate any over-payment to Demelza Hospice Care for Children. Find out more here.

 

 



Here's what you need to know

For now, we're running our usual service as advertised on all our timetables except school day only bus journeys. If you use the bus to travel to school and you are continuing to attend school from Monday 23 March, then you'll need to use our regular bus routes for your journey. If you're unsure what bus to use then don't worry - we're here to help. We've put some extra resources in to our customer services centre so you can contact our team from 9am to 5pm on Sunday 22 March. Tweet us @StagecoachSE or call us on 03456 00 22 99. We open again on Monday and throughout the week from 7.30am to 6pm.
 
We'll be reviewing the situation with school travel on a daily basis to identify any extra journey requirements and we'll have buses and drivers on standby to come out if required.
 
We're working hard to update our online journey planner, but please don't use it to plan a journey to a school - we're not quite ready with all the journey data yet.
 
M2 - Stagecoach Express

From 28th March the section of the route between Chatham Maritime and London (North Greenwich )  will cease to operate. Between 29th March and 22 May the  route will only operate between Canterbury and Chatham Waterfront Bus Station, serving all listed stops in-between. The last day of operation for the route will  be Friday 22nd May 2020.
 
We're absolutely clear that any further decisions on bus services will be announced in advance and full details available to the customers and the communities we serve. We urge anyone needing to travel to follow our Twitter feed @StagecoachSE or check this web page.
 
Concessions bus passes 
 
All Kent County Council and East Sussex     County Council  concessionary travel passes are now valid at any time without restriction, until further notice. This is to help people that need it the most get to the shops to buy essential supplies. 
 

Contactless payments

During COVID-19, we’re doing all we can for the safety and well-being of our customers and colleagues. That’s why we’re encouraging all of customers to pay with contactless payment where possible. You can pay by contactless with your card or device on all our buses. Go contactless today if you can.

Cleaning

Your safety and that of our own colleagues is our top priority at all times. We've got a well-established cleaning process in place for our buses, but we're doing much more than that in the current circumstances. Our teams are carrying out an enhanced cleaning regime including as a minimum daily cleans of the places you come into more contact with, such as grab rails, staircase handrails, hand poles and backs of seats. We're also providing additional cleaning materials such as personal hand sanitiser for frontline colleagues, as well as extra cleaning materials for depots and other work areas, and we're issuing detailed and regular reminders to our teams about hygiene good practice.

Extra information:

Need to contact our customer service team? Find out how to contact us here

Free travel for NHS until 31 May

Since 11 April, all NHS staff have been able to travel for free on our buses. This temporary arrangement will no longer apply from Monday 1 June. 
  
 
School buses and school bus passes
 
If you're attending school and need to travel by bus, or if you use a Kent County Council Travel Saver or Scholars pass, find out more here. 

If you're under 16 and and use a Kent County Council Travel Saver bus pass please remember that these are only valid for travel on Mondays to Fridays 6am to 7pm.  

KCC travel saver

Concessions bus passes

All Kent County Council and East Sussex County Council concessionary travel passes are valid at any time without restriction, until further notice. This is to help people that need it the most get to the shops to buy essential supplies.


Contactless payments

We’re doing all we can for the safety and well-being of our customers and colleagues. That’s why we’re encouraging all of customers to pay with contactless payment where possible. You can pay by contactless with your card or device on all our buses. Go contactless today if you can.

Passenger and colleague safeguards

Buses which have been parked up during recent weeks will all be deep-cleaned and will undergo stringent checks in advance of going into service. Our enhanced cleaning regime includes at least daily cleaning of all buses with a government-recommended sanitiser, with a particular focus on key touch points, and additional in service cleaning where possible. 

All buses will continue to have a protective screen to provide a physical barrier between the driver and passenger. Face masks are available for drivers, and in line with government advice, Stagecoach is encouraging passengers to wear a face covering. Government social distancing measures are now in place on all bus services in England. This means that each individual bus has around 20% of normal passenger capacity.   Update: Wearing face coverings will be compulsory on public transport in England from 15 June. 

 

Last updated 06/07/2020



Here's what you need to know

For now, we're running our usual service as advertised on all our timetables except school day only bus journeys. If you use the bus to travel to school and you are continuing to attend school from Monday 23 March, then you'll need to use our regular bus routes for your journey. If you're unsure what bus to use then don't worry - we're here to help. We've put some extra resources in to our customer services centre so you can contact our team from 9am to 5pm on Sunday 22 March. Tweet us @StagecoachSE or call us on 03456 00 22 99. We open again on Monday and throughout the week from 7.30am to 6pm.
 
We'll be reviewing the situation with school travel on a daily basis to identify any extra journey requirements and we'll have buses and drivers on standby to come out if required.
 
We're working hard to update our online journey planner, but please don't use it to plan a journey to a school - we're not quite ready with all the journey data yet.
 
M2 - Stagecoach Express

From 28th March the section of the route between Chatham Maritime and London (North Greenwich )  will cease to operate. Between 29th March and 22 May the  route will only operate between Canterbury and Chatham Waterfront Bus Station, serving all listed stops in-between. The last day of operation for the route will  be Friday 22nd May 2020.
 
We're absolutely clear that any further decisions on bus services will be announced in advance and full details available to the customers and the communities we serve. We urge anyone needing to travel to follow our Twitter feed @StagecoachSE or check this web page.
 
Concessions bus passes 
 
All Kent County Council and East Sussex     County Council  concessionary travel passes are now valid at any time without restriction, until further notice. This is to help people that need it the most get to the shops to buy essential supplies. 
 

Contactless payments

During COVID-19, we’re doing all we can for the safety and well-being of our customers and colleagues. That’s why we’re encouraging all of customers to pay with contactless payment where possible. You can pay by contactless with your card or device on all our buses. Go contactless today if you can.

Cleaning

Your safety and that of our own colleagues is our top priority at all times. We've got a well-established cleaning process in place for our buses, but we're doing much more than that in the current circumstances. Our teams are carrying out an enhanced cleaning regime including as a minimum daily cleans of the places you come into more contact with, such as grab rails, staircase handrails, hand poles and backs of seats. We're also providing additional cleaning materials such as personal hand sanitiser for frontline colleagues, as well as extra cleaning materials for depots and other work areas, and we're issuing detailed and regular reminders to our teams about hygiene good practice.

 



Here's what you need to know

For now, we're running our usual service as advertised on all our timetables except school day only bus journeys. If you use the bus to travel to school and you are continuing to attend school from Monday 23 March, then you'll need to use our regular bus routes for your journey. If you're unsure what bus to use then don't worry - we're here to help. We've put some extra resources in to our customer services centre so you can contact our team from 9am to 5pm on Sunday 22 March. Tweet us @StagecoachSE or call us on 03456 00 22 99. We open again on Monday and throughout the week from 7.30am to 6pm.
 
We'll be reviewing the situation with school travel on a daily basis to identify any extra journey requirements and we'll have buses and drivers on standby to come out if required.
 
We're working hard to update our online journey planner, but please don't use it to plan a journey to a school - we're not quite ready with all the journey data yet.
 
M2 - Stagecoach Express

From 28th March the section of the route between Chatham Maritime and London (North Greenwich )  will cease to operate. Between 29th March and 22 May the  route will only operate between Canterbury and Chatham Waterfront Bus Station, serving all listed stops in-between. The last day of operation for the route will  be Friday 22nd May 2020.
 
We're absolutely clear that any further decisions on bus services will be announced in advance and full details available to the customers and the communities we serve. We urge anyone needing to travel to follow our Twitter feed @StagecoachSE or check this web page.
 
Concessions bus passes 
 
All Kent County Council and East Sussex     County Council  concessionary travel passes are now valid at any time without restriction, until further notice. This is to help people that need it the most get to the shops to buy essential supplies. 
 

Contactless payments

During COVID-19, we’re doing all we can for the safety and well-being of our customers and colleagues. That’s why we’re encouraging all of customers to pay with contactless payment where possible. You can pay by contactless with your card or device on all our buses. Go contactless today if you can.

Cleaning

Your safety and that of our own colleagues is our top priority at all times. We've got a well-established cleaning process in place for our buses, but we're doing much more than that in the current circumstances. Our teams are carrying out an enhanced cleaning regime including as a minimum daily cleans of the places you come into more contact with, such as grab rails, staircase handrails, hand poles and backs of seats. We're also providing additional cleaning materials such as personal hand sanitiser for frontline colleagues, as well as extra cleaning materials for depots and other work areas, and we're issuing detailed and regular reminders to our teams about hygiene good practice.