Coronavirus Update Close

In line with the latest government guidance, we've put in place further measures in England to help customers practice social distancing. This includes limiting the available seats on buses.

Face coverings are compulsory when using public transport in England and Scotland. In Wales you must wear a 3 layer face covering on public transport and put it on before travelling unless you are exempt. It is also now compulsory to wear face coverings when using indoor public transport hubs in England only.

The safety of our customers and employees is our priority, so please avoid busy times, use contactless payment and take your litter with you. For up to date information see our Coronavirus page

In Wales you must wear a 3 layer face covering on public transport and put it on before travelling unless you are exempt.
In Wales you must wear a 3 layer face covering on public transport and put it on before travelling unless you are exempt.

Requesting personal information

Subject Access Request

Under the General Data Protection Regulations (GDPR), you have the right to make a request for a copy of the personal data that Stagecoach holds about you. This is called a Data Subject Access Request (DSAR) – and you can do this as an individual or as an authorised third party on behalf of an individual.

Please note: Stagecoach will only release information if it's your personal data and we're able to verify your identity – or you have written authorisation from the relevant individual.

When we'll respond

We have up to one calendar month from the date we receive your DSAR to provide a response to you. In some cases, this period may be extended. If that is the case, we'll let you know. In the meantime, we'll let you know we've received your request.

Remember, for us to act on your request, we need to be able to verify your identity. Or, if you're making a request on behalf of another individual, you need to have written authority to do so.

In some rare cases, we may need to charge you a reasonable fee or may not be able to act on your request. Where that is the case, we'll let you know.

We'll work as quickly as possible – but if you can give us start and end dates for the information you're looking for, it'll help us respond to you sooner.

We'll send you the information securely by email unless you indicate otherwise.

Other ways to get information

You may not need to submit a SAR and wait for information. By logging in to your Stagecoach Bus Account on our website or through our mobile app you can quickly and easily get information about online ticket or smart card purchases you have made. Alternative, you may email [email protected] where the same requirements remain, such as the need to verify your identity etc.

How you can submit a SAR

Please fully complete our SAR form below clearly stating what information you're looking for, and provide all your contact details so our team can contact you about your SAR.

What you need to provide to make a Subject Access Request (SAR)

Please attach the following:

  • Sufficient information to enable us to:
    • Identify your account
    • Locate the information you're seeking
  • Documents to confirm your identity and that you're entitled to access the information you're requesting
  • Documents authorising any third parties to submit the SAR – including their proof of identity

Until we have all this information, we won't be able to deal with your request, nor are we obliged to under the legislation.

Completing our SAR form should help you make a successful request and avoid delays in it being processed.

Please upload PDF copies of your supporting documents.

Your personal data will be processed in accordance with Stagecoach's privacy policy. By clicking submit you confirm that you have read and understood the privacy policy.