Coronavirus Update Close

Following changes to government guidance in England and Wales more seats are available on our buses and standing is allowed. There will also be more seats available in Scotland.

Please continue to wear a face covering throughout your journey, unless you’re exempt. 

For the latest travel information for England, Wales and Scotland, see our Coronavirus page


Requesting personal information

Subject Access Request

Under the General Data Protection Regulations (GDPR), you have the right to make a request for a copy of the personal data that Stagecoach holds about you. This is called a Data Subject Access Request (DSAR) – and you can do this as an individual or as an authorised third party on behalf of an individual.

Please note: Stagecoach will only release information if it's your personal data and we're able to verify your identity – or you have written authorisation from the relevant individual.

When we'll respond

We have up to one calendar month from the date we receive your DSAR to provide a response to you. In some cases, this period may be extended. If that is the case, we'll let you know. In the meantime, we'll let you know we've received your request.

Remember, for us to act on your request, we need to be able to verify your identity. Or, if you're making a request on behalf of another individual, you need to have written authority to do so.

In some rare cases, we may need to charge you a reasonable fee or may not be able to act on your request. Where that is the case, we'll let you know.

We'll work as quickly as possible – but if you can give us start and end dates for the information you're looking for, it'll help us respond to you sooner.

We'll send you the information securely by email unless you indicate otherwise.

Other ways to get information

You may not need to submit a SAR and wait for information. By logging in to your Stagecoach Bus Account on our website or through our mobile app you can quickly and easily get information about online ticket or smart card purchases you have made. Alternative, you may email [email protected] where the same requirements remain, such as the need to verify your identity etc.

How you can submit a SAR

Please fully complete our SAR form below clearly stating what information you're looking for, and provide all your contact details so our team can contact you about your SAR.

What you need to provide to make a Subject Access Request (SAR)

Please attach the following:

  • Sufficient information to enable us to:
    • Identify your account
    • Locate the information you're seeking
  • Documents to confirm your identity and that you're entitled to access the information you're requesting
  • Documents authorising any third parties to submit the SAR – including their proof of identity

Until we have all this information, we won't be able to deal with your request, nor are we obliged to under the legislation.

Completing our SAR form should help you make a successful request and avoid delays in it being processed.

Please upload PDF copies of your supporting documents.

Your personal data will be processed in accordance with Stagecoach's privacy policy. By clicking submit you confirm that you have read and understood the privacy policy.