We know many of you will be looking for information for how lockdown will affect our services. We're working hard to keep our services running for essential journeys, however there may have been some changes to timetables in your area. Please check our latest timetables for more information.
We've put in place measures to allow you to travel safely including limiting available seats on buses and enhanced cleaning. Please avoid busy times, use contactless payment where you can, keep your distance and take your litter with you. You can keep up to date checking our main Coronavirus page.
Under the General Data Protection Regulations (GDPR), you have the right to make a request for a copy of the personal data that Stagecoach holds about you. This is called a Data Subject Access Request (DSAR) – and you can do this as an individual or as an authorised third party on behalf of an individual.
Please note: Stagecoach will only release information if it's your personal data and we're able to verify your identity – or you have written authorisation from the relevant individual.
We have up to one calendar month from the date we receive your DSAR to provide a response to you. In some cases, this period may be extended. If that is the case, we'll let you know. In the meantime, we'll let you know we've received your request.
Remember, for us to act on your request, we need to be able to verify your identity. Or, if you're making a request on behalf of another individual, you need to have written authority to do so.
In some rare cases, we may need to charge you a reasonable fee or may not be able to act on your request. Where that is the case, we'll let you know.
We'll work as quickly as possible – but if you can give us start and end dates for the information you're looking for, it'll help us respond to you sooner.
We'll send you the information securely by email unless you indicate otherwise.
You may not need to submit a SAR and wait for information. By logging in to your Stagecoach Bus Account on our website or through our mobile app you can quickly and easily get information about online ticket or smart card purchases you have made. Alternative, you may email [email protected] where the same requirements remain, such as the need to verify your identity etc.
Please fully complete our SAR form below clearly stating what information you're looking for, and provide all your contact details so our team can contact you about your SAR.
Please attach the following:
Until we have all this information, we won't be able to deal with your request, nor are we obliged to under the legislation.
Completing our SAR form should help you make a successful request and avoid delays in it being processed.