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You must wear a face covering throughout your journey and in transport hubs, unless you’re exempt. For the latest travelling safely information for England, Wales and Scotland, see our Coronavirus page


How do I contact Stagecoach East Midlands?

If you've got a query about travelling in East Midlands you've come to the right place. It’s easy to get what you need, just choose from one of the options below to get started or for all contact information scroll below. 

Left something on board? Fill in our lost property form

Need to know when your next bus will arrive? View your latest timetables

Want to plan your journey? Plan your journey now

Had a less than great experience? We like positive feedback, too! Fill in our feedback form 

East Midlands contact information

Our switchboard is open from 08:30 to 17:00 from Monday to Friday

Telephone: 0345 605 0 605

Email: [email protected]

Disability Helpdesk

Email: [email protected]


Hull Disability Helpdesk

0830 to 1700 Monday to Friday

Telephone: 01482 212 899

Email: [email protected]


For timetable information: If you would like to find out about a specific bus time or journey, then please use the timetable search box on the left or call Traveline on 0871 200 22 33.

Calls cost 12p per minute plus your phone company's access charge, charges from other providers or mobiles may vary.

Traveline is open weekdays from 07:00 to 20:00 7 days a week.


Smartcard help

For smartcard enquiries eg help with using the e-shop, delivery issues, cards not working, lost or stolen tickets, etc. please contact us:

Telephone: 0345 810 1000* or Email: [email protected]

Lines are open 07:00 to 22:00, 7 days a week, excluding Christmas Day.

* Calls are charged at geographic rates (the same as 01/02 numbers) and are included in call packages from both landlines and mobiles.


Mobile App help

If you are having trouble with the Stagecoach Bus App, including e-ticket issues, errors or refunds, please email [email protected] and include as much detail as possible, and any screenshots that may help.



Follow us on Twitter @StagecoachEMid to get service updates, ask a quick question or tell us about your experiences travelling with Stagecoach (whether it's good, or not so good). Please remember to include details of the route, date and time of the bus journey you were on.