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You must wear a face covering throughout your journey and in transport hubs, unless you’re exempt. For the latest travelling safely information for England, Wales and Scotland, see our Coronavirus page


How do I contact Stagecoach Merseyside and South Lancashire

If you've got a query about travelling in Merseyside and South Lancashire you've come to the right place. It’s easy to get what you need, just choose from one of the options below to get started or for all contact information scroll below.

Left something on board? Fill in our lost property form

Need to know when your next bus will arrive? View your latest timetables

Want to plan your journey? Plan your journey now

Had a less than great experience? We like positive feedback, too! Fill in our feedback form 

Contact Information

Our switchboards are open from 09:00 to 17:00, Monday to Friday. 


0151 330 6200


0151 645 8661


01244 333130

[email protected]


Monday-Friday (7am-3.15pm)

01772 255777 

Saturday & Sunday (9am-4pm)


[email protected]

Disability helpdesk

0151 545 2551

[email protected]

For all Merseyside enquiries please email

[email protected]



If you can't find the timetable information you need on our website, please contact Traveline for full timetable information.

They're open from 07:00 to 20:00 7 days a week.

Telephone: 0871 200 22 33*

*Calls cost 12p per minute plus your phone company's access charge, charges from other providers or mobiles may vary.

Smartcard help

For smartcard enquiries eg help with using the e-shop, delivery issues, cards not working, lost or stolen tickets, etc. please contact us:

Telephone: 0345 810 1000* or

Email: [email protected]

Lines are open 07:00 to 22:00, 7 days a week, excluding Christmas Day.

* Calls are charged at geographic rates (the same as 01/02 numbers) and are included in call packages from both landlines and mobiles.



Follow us on Twitter @stagecoachmcsl to get service updates, ask a quick question or tell us about your experiences travelling with Stagecoach (whether it's good, or not so good). Please remember to include details of the route, date and time of the bus journey you were on.