Coronavirus Update Close

National lockdown restrictions are in place across England. Until 2 December, you should only travel for work, education or other permitted reasons. From 2 December England will be returning to a 3 Tier System. Find out more about local restrictions.

A tiered system of protection levels is in operation across Scotland. So, if you need to travel, make sure you're up-to-date with what's happening in your area by checking the local government guidance.

We've put in place measures to allow you to travel safely including limiting available seats on buses and enhanced cleaning. Unless you’re exempt, you must wear a face covering throughout your journey. Please avoid busy times, use contactless payment where you can, keep your distance and take your litter with you. Stay up to date on our Coronavirus page.


Merseyside and South Lancashire feedback form

MCSL bus feedback form

Tell us what you think.

 New social distancing measures are in place for added safety. If you’ve got feedback for us, we’d love to hear it. Tell us what you think by filling in our feedback form. You can also find our local contact details at the bottom of this page.

 Please complete all areas marked with an asterisk (*).
Feedback form
Which bus did you travel on?
Please mention your departure time, bus route number, bus stop name and where you travelled from and to.
What is your location?
Please provide town, street or postcode.
On time
A few minutes late
Very late
Did not stop bus was full
Plenty of seats available
There was enough space for social distancing
2m social distancing was not possible
Very clean
Quite clean
Very polite
Not polite
Additional information