Last updated at 11:51 on 25/06/2020
Q I’m a wheelchair user. Can I still travel on your buses even though you’ve limited the capacity?
A.Our customers with mobility impairments are always welcome on board. If needed, our drivers will lower the wheelchair ramp and keep 2m away from it while you get on board. Carers and the customer they’re assisting can sit together.
Q. How has social distancing changed the way you carry wheelchairs, prams and buggies?
A. To allow for social distancing on board, we can now only carry one wheelchair or one unfolded pram/buggy. Priority will be given to wheelchair users and, if there’s is already a wheelchair or unfolded pram on board, you’ll be asked to fold your pram/buggy. If this isn’t possible, please wait for the next bus.
If you’re already on the bus with an unfolded pram/buggy when a wheelchair user needs to get on, please fold your pram/buggy, if possible, so that we don’t have to refuse travel to a wheelchair user.
Q. I’m hearing impaired and can’t read lips if someone is wearing a face covering.
A. We’ve updated our Journey Assistance Cards to include a relevant card that will let the driver know you need to see their lips. If your driver is wearing a face covering they’ll lower it when speaking with you. Their cab has a clear protective screen which acts as a barrier against spreading the virus.
Q. I’m visually impaired. How will I know where to sit on the bus?
A. Please ask your driver and they’ll be happy to clearly give you verbal directions to the nearest available seat. If you'd like your driver to walk with you to your seat, just ask and let them know how you prefer to be guided. If you're travelling with your guide dog, your driver will try, where possible, to seat you in an accessible seating area. We have Journey Assistance Cards that you can show to the driver to let them know that you need additional help.
Q. What if I need your driver to help me board, can they still do this safely?
A. If your driver leaves their cab they’ll sanitise their hands, wear a face covering and keep 2m distance. If the driver is lowering a ramp, helping with a wheelchair/pram etc, they’ll ask customers to move aside to keep a safe distance. They’ll sanitise their hands once they’re back in their cab, behind the clear protective screen.