Coronavirus Update Close

In line with the latest government guidance, we've put in place further measures in England to help customers practice social distancing. This includes limiting the available seats on buses.

Face coverings are compulsory when using public transport in England and Scotland. In Wales, please wear a face covering, if you can.

The safety of our customers and employees is our priority, so please avoid busy times, use contactless payment and take your litter with you. For up to date information see our Coronavirus page

Stagecoach

Can I change my ticket after I've bought it?

To cancel, change or get a refund on a paper ticket, send the ticket and an explanation to Stagecoach in your area, where it will be reviewed on an individual basis. 

To cancel your StagecoachSmart ticket, log in to the website and select the Manage My StagecoachSmart section of MyStagecoach. 

Your StagecoachSmart ticket can also be cancelled or refunded by calling the StagecoachSmart customer services team on 0345 810 1000 . 

For full details, visit our Terms and conditions section.