Coronavirus Update Close

In line with the latest government guidance, we've put in place further measures in England to help customers practice social distancing. This includes limiting the available seats on buses.

Face coverings are compulsory when using public transport in England and Scotland. In Wales you must wear a 3 layer face covering on public transport and put it on before travelling unless you are exempt. It is also now compulsory to wear face coverings when using indoor public transport hubs in England only.

The safety of our customers and employees is our priority, so please avoid busy times, use contactless payment and take your litter with you. For up to date information see our Coronavirus page


In Wales you must wear a 3 layer face covering on public transport and put it on before travelling unless you are exempt.
In Wales you must wear a 3 layer face covering on public transport and put it on before travelling unless you are exempt.
Stagecoach

Can I change my ticket after I've bought it?

To cancel, change or get a refund on a paper ticket, send the ticket and an explanation to Stagecoach in your area, where it will be reviewed on an individual basis. 

To cancel your StagecoachSmart ticket, log in to the website and select the Manage My StagecoachSmart section of MyStagecoach. 

Your StagecoachSmart ticket can also be cancelled or refunded by calling the StagecoachSmart customer services team on 0345 810 1000 . 

For full details, visit our Terms and conditions section.