Coronavirus Update Close

For the latest travel information for England, Wales and Scotland, see our Coronavirus page.

From Monday 17th May in England only, we’re safely and steadily making more seats available on local buses, when busy. For full details go to our travelling safely page.

Please continue to keep your distance, where possible and wear a face covering throughout your journey, unless you’re exempt.

Stagecoach

Can I change my ticket after I've bought it?

To cancel, change or get a refund on a paper ticket, send the ticket and an explanation to Stagecoach in your area, where it will be reviewed on an individual basis. 

To cancel your StagecoachSmart ticket, log in to the website and select the Manage My StagecoachSmart section of MyStagecoach. 

Your StagecoachSmart ticket can also be cancelled or refunded by calling the StagecoachSmart customer services team on 0345 810 1000 . 

For full details, visit our Terms and conditions section.