Coronavirus Update Close

We know many of you will be looking for information for how lockdown will affect our services. We're working hard to keep our services running for essential journeys, however there may have been some changes to timetables in your area. Please check our latest timetables for more information.

We've put in place measures to allow you to travel safely including limiting available seats on buses and enhanced cleaning. Please avoid busy times, use contactless payment where you can, keep your distance and take your litter with you. You can keep up to date checking our main Coronavirus page.

You must wear a face covering throughout your journey, unless you are exempt. Find out more on our travelling safely pages for England, Wales and Scotland.

Stagecoach

Can I change my ticket after I've bought it?

To cancel, change or get a refund on a paper ticket, send the ticket and an explanation to Stagecoach in your area, where it will be reviewed on an individual basis. 

To cancel your StagecoachSmart ticket, log in to the website and select the Manage My StagecoachSmart section of MyStagecoach. 

Your StagecoachSmart ticket can also be cancelled or refunded by calling the StagecoachSmart customer services team on 0345 810 1000 . 

For full details, visit our Terms and conditions section.