We want to reassure you that, we’re still running our revised services and we are continuing to take our lead from the latest government guidelines. For those with an essential need to travel, there are some things we can all do to help keep everyone safe, including practising social distancing by sitting on your own wherever possible, using contactless payment if you can and taking your newspaper home with you. Please check service updates for up to date information or see our Coronavirus page
To cancel, change or get a refund on a paper ticket, send the ticket and an explanation to Stagecoach in your area, where it will be reviewed on an individual basis.
To cancel your StagecoachSmart ticket, log in to the website and select the Manage My StagecoachSmart section of MyStagecoach.
Your StagecoachSmart ticket can also be cancelled or refunded by calling the StagecoachSmart customer services team on 0345 810 1000 .
For full details, visit our Terms and conditions section.