In line with the latest government guidance, we've put in place further measures in England to help customers practice social distancing. This includes limiting the available seats on buses.
Face coverings are compulsory when using public transport in England and Scotland. In Wales, please wear a face covering, if you can.
The safety of our customers and employees is our priority, so please avoid busy times, use contactless payment and take your litter with you. For up to date information see our Coronavirus page
Your card may be blocked for a number of reasons.
If you card has been declined, it will appear on our decline list for 45 days, and if you card is declined three times, it will be permanently denied.
If your card appears on our decline list, it won’t be accepted. You’re responsible for contacting your bank to clear any restrictions on the card. Please allow up to 7 days for this message to reach all of our ticket machines.