Coronavirus Update Close

We all need to do whatever we can to protect each other from Coronavirus, so in line with the latest government guidance, there are measures in place to help you to travel with confidence, including limiting available seats on buses and enhanced cleaning. Unless you’re exempt, you must wear a face covering when using public transport, throughout your journey. Please avoid busy times, use contactless payment where you can and take your litter with you. For up to date information see our Coronavirus page.

There are temporary timetables in Wales between 25 October and 9 November due to a two-week Welsh Government lockdown.


General FAQs

Last updated at 15:01 on 27/07/2020

Q. Is it safe to travel on a bus?

A. As the government takes steps to start getting the country back on its feet, public transport continues to play a vital role in safely getting people where they need to be, and in supporting the country’s long term recovery.

The safety of our customers and employees remains our absolute priority.  With the extensive measures we have in place, and with customers following all of the social distancing and other guidelines, people can continue to have confidence in buses.


Q. Are there any extra measures that I should take when travelling?

A. If you do need to travel by bus, please pay with contactless wherever you can and practise social distancing in line with the advice we’ve displayed on our buses.  

If you can, walking and cycling are good alternatives to getting where you need to go.

It's the law to wear a face covering on public transport in England and Scotland. In Wales it is compulsory to wear a three layer face covering on public transport. It is also now compulsory to wear face coverings when using indoor public transport hubs in England only. Please also take care of your health and protect others by regularly and thoroughly cleaning your hands with an alcohol-based hand sanitiser or wash them with soap and water often and for at least 20 seconds before or after using the bus. 

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