Coronavirus Update Close

For the latest travel information for England, Wales and Scotland, see our Coronavirus page.

Remember, you must wear a face covering throughout your journey, unless you’re exempt. 

COVID Payments and Refunds

Last updated at 15:37 on 07/01/2021

Q. Are you only accepting contactless payments now?

A. We encourage customers to use contactless if they can, but we are still accepting cash and please use exact fare if you can. Tickets can also be bought in advance on this website or on the Stagecoach Bus App.

Q. I don’t want my child to use cash and there’s no option for an app ticket for their journey, is there a top-up card you can give them? 

A. Many of our tickets are available to buy online and can be loaded on to a StagecoachSmart card, meaning there’s no need to carry cash. Contactless payments are available on all of our buses as an alternative.  

Q. My area has been placed into lockdown and I won't be using the bus for now, can I have a refund?

A. Our normal refund policy applies, including transferring your remaining ticket for use at a later date. You can talk to us about your refund options by filling in our refund request form.