Coronavirus Update Close

We know many of you will be looking for information for how lockdown will affect our services. We're working hard to keep our services running for essential journeys, however there may have been some changes to timetables in your area. Please check our latest timetables for more information.

We've put in place measures to allow you to travel safely including limiting available seats on buses and enhanced cleaning. Please avoid busy times, use contactless payment where you can, keep your distance and take your litter with you. You can keep up to date checking our main Coronavirus page.

You must wear a face covering throughout your journey, unless you are exempt. Find out more on our travelling safely pages for England, Wales and Scotland.

Stagecoach

COVID Payments and Refunds

Last updated at 15:37 on 07/01/2021

Q. Are you only accepting contactless payments now?

A. We encourage customers to use contactless if they can, but we are still accepting cash and please use exact fare if you can. Tickets can also be bought in advance on this website or on the Stagecoach Bus App.

Q. I don’t want my child to use cash and there’s no option for an app ticket for their journey, is there a top-up card you can give them? 

A. Many of our tickets are available to buy online and can be loaded on to a StagecoachSmart card, meaning there’s no need to carry cash. Contactless payments are available on all of our buses as an alternative.  

Q. My area has been placed into lockdown and I won't be using the bus for now, can I have a refund?

A. Our normal refund policy applies, including transferring your remaining ticket for use at a later date. You can talk to us about your refund options by filling in our refund request form.