Coronavirus Update Close

We all need to do whatever we can to protect each other from Coronavirus, so in line with the latest government guidance, there are measures in place to help you to travel with confidence, including limiting available seats on buses and enhanced cleaning. Unless you’re exempt, you must wear a face covering when using public transport, throughout your journey. Please avoid busy times, use contactless payment where you can and take your litter with you. For up to date information see our Coronavirus page.

There are temporary timetables in Wales between 25 October and 9 November due to a two-week Welsh Government lockdown.


COVID Payments and Refunds

Last updated at 09:03 on 21/10/2020

Q. Are you only accepting contactless payments now?

A. We encourage customers to use contactless if they can, but we are still accepting cash and please use exact fare if you can. Tickets can also be bought in advance at or on the Stagecoach Bus App.

Q.  Do I need to have the exact fare if I pay by cash, but what if I don't have the exact change?

A. We’re are asking customers travelling in some areas in England and Wales, who want to pay by cash to make sure they have the exact fare as our drivers are unable to give change. Find out more about our exact fare policy and if this applies in your area at our   exact fare web page.  As we won’t be able to give any change, any extra money will be donated to the NHS Charities Covid-19 Appeal, which supports NHS staff & volunteers. We have a very clear process that we’re following which ensures that cash transactions are recorded, and monies paid in by drivers are monitored daily, accounted for and banked with the charitable donation made. 

People should always have a means of payment for their bus journey and we’re happy to accept cash or contactless card payment. Our drivers have been briefed on assisting those who are vulnerable and will make sure no-one is left stranded. 

Q. I don’t want my child to use cash and there’s no option for an app ticket for their journey, is there a top-up card you can give them? 

A. Many of our tickets are available to buy online and can be loaded on to a StagecoachSmart card, meaning there’s no need to carry cash. Contactless payments are available on all of our buses as an alternative.  

Q.  My area has been placed into a local lockdown and I won't be using the bus for now, can I have a refund?

A. If you'd like to talk with us about a refund about any of our tickets, please use our refund request form.