Coronavirus Update Close

Following changes to government guidance in England and Wales more seats are available on our buses and standing is allowed. There will also be more seats available in Scotland.

Please continue to wear a face covering throughout your journey, unless you’re exempt. 

For the latest travel information for England, Wales and Scotland, see our Coronavirus page

Stagecoach

COVID Payments and Refunds

Last updated at 10:20 on 19/07/2021

Q. Are you only accepting contactless payments now?

A. We encourage customers to use contactless if they can, but we are still accepting cash and please use exact fare if you can. Tickets can also be bought in advance on this website or on the Stagecoach Bus App.

Q. I don’t want my child to use cash and there’s no option for an app ticket for their journey, is there a top-up card you can give them? 

A. Many of our tickets are available to buy online and can be loaded on to a StagecoachSmart card, meaning there’s no need to carry cash.If you’re in charge of paying for someone’s school or university travel, you can now purchase a mobile ticket on our app and send it to any other registered Stagecoach Bus App user.

Q.  Are your travel shops and ticket offices still closed?  

A. Yes but customers who need to travel can buy tickets on our website or on our app and can continue to pay by contactless or trying to have the exact change on our buses and timetable information can be found for your area on the latest timetables page. 

Q. I'm not able to travel due to Coronavirus and I won't be using the bus for now, can I have a refund?

A. Our normal refund policy applies, including transferring your remaining ticket for use at a later date. You can talk to us about your refund options by filling in our refund request form.