In line with the latest government guidance, we've put in place further measures in England to help customers practice social distancing. This includes limiting the available seats on buses.
Face coverings are compulsory when using public transport in England and Scotland. In Wales you must wear a 3 layer face covering on public transport and put it on before travelling unless you are exempt. It is also now compulsory to wear face coverings when using indoor public transport hubs in England only.
The safety of our customers and employees is our priority, so please avoid busy times, use contactless payment and take your litter with you. For up to date information see our Coronavirus page
Last updated at 14:08 on 26/08/2020
Q. Is it safe to travel by bus?
A. Absolutely! The safety of our customers and our employees is our main priority and we’re doing everything we can to make sure people can travel with confidence. We’ve added extra cleaning to our schedules and, if travelling on a normal scheduled service, all children over the age of 11 will need to wear a face covering (exemptions apply).
To find out more about how we’re making travel safer check out our Travelling Safely video.
Q. How are you managing the return to school?
A. We've been working with local authorities to provide extra capacity and dedicated school services to make sure people can confidently use our services to return to school, college and work.
Q. Where can I find out about dedicated school services in my area?
A. We’ve put all the information you need on our Back to school safely page.
Q. Can the general public use the special bus services?
A. No. These are dedicated school services that we’ve added to our schedule to make sure we can get children to school safely. The buses will clearly indicate on the front if it’s a special school service.
Q. Does my child need to wear a face covering?
A. If they’re travelling on our dedicated school service we recommend the use of face coverings for children over the age of 11 as they may be travelling with other pupils outside of their year bubble. If they’re on a normal scheduled service, it's mandatory to wear a face covering for all children over the age of 11, unless they're exempt.
There are exemptions to wearing face coverings for certain conditions, you can find out more about these here along with details of our Journey Assistance card scheme.
Q. Is social distancing in force on dedicated school services?
A. The Government rules in place state that children travelling on the dedicated services will be able to sit on any seat and even sit beside their friends.
Q. What if there’s no space on the school service?
A. We’ve worked with the local authorities and schools to arrange the correct transport for each school. Children are still welcome on our scheduled services, which have different social distancing measures but, if there are issues with your child’s dedicated service, please give us feedback and we’ll look into it.
Q. I don’t want my child to use cash, how can they pay for their journey?
A. Lots of our tickets can be bought online and loaded on to a StagecoachSmart card, meaning there’s no need to carry cash. Contactless payment is available on all of our buses as an alternative, too. Find out more about the different ways you can buy a ticket.