Last updated at 15:41 on 07/01/2021
Q. Are you running revised timetables?
A. Our focus continues to be making sure that those who have to travel are able to get to where they need to go. You can find visit our latest timetables web page to get the most up to date information or use the app to plan your journey and avoid busy times.
Q. How do I know if my bus is running?
Q. I’m a key worker and your latest timetables aren’t meeting my needs.
A. We know how important key workers are in this fight against Coronavirus and we want to play our part in making sure that you get to where you need to be. If you feel our revised timetables aren’t meeting your needs please give your feedback via this form so we can focus on any changes that can be made.
Q. I’m a concessionary pass holder, can I use my pass before 9.30am?
A. We have to follow the local authority rules on concessionary travel. Check in your local area for more details. To allow for social distancing we’re limiting capacity on our buses so please consider other customers, such as key workers who have to travel during the busy peak times to get to work, and avoid busy travel times if you can.
Q. Are your travel shops and ticket offices still closed?
A. Yes but customers who need to travel can buy tickets on our website or on our app and can continue to pay by contactless or trying to have the exact change on our buses and timetable information can be found for your area on the latest timetables page.