We all need to do whatever we can to protect each other from Coronavirus, so in line with the latest government guidance, there are measures in place to help you to travel with confidence, including limiting available seats on buses and enhanced cleaning. Unless you’re exempt, you must wear a face covering when using public transport, throughout your journey. Please avoid busy times, use contactless payment where you can and take your litter with you. For up to date information see our Coronavirus page.
There are temporary timetables in Wales between 25 October and 9 November due to a two-week Welsh Government lockdown.
Our drivers will be able to refund a ticket if this is brought their attention immediately after purchase. Unlike other retail terminals, the ticket sale is recorded and stays on the ticket machine for short period of time; after this time the ticket sale is not available for refund. If your transaction is not on the drivers list, they can’t refund you. Our drivers can’t refund a card payment with cash. If you have any queries about your payment, please contact our customer services teams.