I have bought the wrong ticket - can I get a refund?

Our drivers will be able to refund a ticket if this is brought their attention immediately after purchase. Unlike other retail terminals, the ticket sale is recorded and stays on the ticket machine for short period of time; after this time the ticket sale is not available for refund.  If your transaction is not on the drivers list, they can’t refund you. Our drivers can’t refund a card payment with cash. If you have any queries about your payment, please contact our customer services teams.