Following changes to government guidance in England and Wales more seats are available on our buses and standing is allowed. There will also be more seats available in Scotland.
Please continue to wear a face covering throughout your journey, unless you’re exempt.
For the latest travel information for England, Wales and Scotland, see our Coronavirus page.
Our drivers will be able to refund a ticket if this is brought their attention immediately after purchase. Unlike other retail terminals, the ticket sale is recorded and stays on the ticket machine for short period of time; after this time the ticket sale is not available for refund. If your transaction is not on the drivers list, they can’t refund you. Our drivers can’t refund a card payment with cash. If you have any queries about your payment, please contact our customer services teams.