Coronavirus Update Close

We know many of you will be looking for information for how lockdown will affect our services. We're working hard to keep our services running for essential journeys, however there may have been some changes to timetables in your area. Please check our latest timetables for more information.

We've put in place measures to allow you to travel safely including limiting available seats on buses and enhanced cleaning. Please avoid busy times, use contactless payment where you can, keep your distance and take your litter with you. You can keep up to date checking our main Coronavirus page.

You must wear a face covering throughout your journey, unless you are exempt. Find out more on our travelling safely pages for England, Wales and Scotland.

Stagecoach

I have bought the wrong ticket - can I get a refund?

Our drivers will be able to refund a ticket if this is brought their attention immediately after purchase. Unlike other retail terminals, the ticket sale is recorded and stays on the ticket machine for short period of time; after this time the ticket sale is not available for refund.  If your transaction is not on the drivers list, they can’t refund you. Our drivers can’t refund a card payment with cash. If you have any queries about your payment, please contact our customer services teams.