For the latest travel information for England, Wales and Scotland, see our Coronavirus page.
From Monday 17th May in England only, we’re safely and steadily making more seats available on local buses, when busy. For full details go to our travelling safely page.
Please continue to keep your distance, where possible and wear a face covering throughout your journey, unless you’re exempt.
Our drivers will be able to refund a ticket if this is brought their attention immediately after purchase. Unlike other retail terminals, the ticket sale is recorded and stays on the ticket machine for short period of time; after this time the ticket sale is not available for refund. If your transaction is not on the drivers list, they can’t refund you. Our drivers can’t refund a card payment with cash. If you have any queries about your payment, please contact our customer services teams.