No, as long as you're using the same device your tickets are safe. If you've updated and can't find your tickets there are a few things you can try:
- check if you're still logged in
- if you are, log out and back in again
- check 'My Tickets' to see if the ticket has expired
- check that you're logged in using the correct email address
If you still can't see your tickets, please get in touch with us via the app contact form
. Please keep hold of any receipts for a refund if you've had to buy additional tickets.