Coronavirus Update Close

Following government announcements on the roadmap out of lockdown and plans to gradually restore greater normality to everyday lives, we're making plans to get more services back on the road, including school services from 8th March. Please continue to check our latest timetables page for more information.

Let's keep working together to make travel as safe as possible. We're still doing enhanced cleaning and limiting available seats. You can help by avoiding busy times, using contactless payment where you can, keeping your distance and taking your litter with you.

You must wear a face covering throughout your journey, unless you are exempt.

Find out more on our travelling safely pages for England, Wales and Scotland. You can keep up to date by checking our main Coronavirus page.

Stagecoach

Latest National Restrictions FAQs

Last updated at 15:20 on 07/01/2021

Q. I live in England but work in Scotland/Wales, can I travel across the border by bus? 

A. The Scottish and Welsh Governments have advised that people should avoid any unnecessary travel across borders. If you need to travel, most of our services are running normally but if you know your service crosses a border, check the service updates in your area to make sure there hasn’t been a change. 

Q. Are there any extra measures I should take when travelling? 

A. We’ve worked hard over the past few months to create a safe environment on our buses, including enhanced cleaning and limiting capacity. We’d ask that you do your part and wear a face covering, if you can, keep apart and use hand sanitiser regularly. 

Q. Are your timetables changing again due to the new lockdown?

A. We know many of you will be looking for information for how lockdown will affect our service. We’ll continue to keep you updated as we make decisions.
For now, our buses are running to their current timetable but you can keep up to date with any changes by checking our website, following your local team on Twitter and keeping an eye out on our main coronavirus page.

Q. I have a Stagecoach ticket that I won’t be able to use during these restrictions, can I get a refund?

A. Our normal refund policy applies. If you'd like to talk with us about a refund about any of our tickets, please use our refund request form.    

Q. Are you still accepting cash or can I only use contactless payments? 

A. We’re encouraging everyone who can to pay by contactless but you can still pay with cash. If you need to pay by cash it would helpful for everyone if you had the exact change for your fare. We’ve got lots of options to let you buy your ticket in advance either on our website or through the Stagecoach Bus App.