Coronavirus Update Close

We want to reassure you that, we’re still running our revised services and we are continuing to take our lead from the latest government guidelines. For those with an essential need to travel, there are some things we can all do to help keep everyone safe, including practising social distancing by sitting on your own wherever possible, using contactless payment if you can and taking your newspaper home with you. Please check service updates for up to date information or see our Coronavirus page


My ticket hasn’t arrived. What should I do?

Paper Tickets

If you've not received your paper ticket within our standard delivery time of 3 days, please contact our helpline on 0141 352 4462.

Lines are open from 09:00 to 17:00 Monday to Friday exluding Bank Holidays.

Calls cost 12p per minute plus your phone company's access charge, charges from other providers or mobiles may vary.

Smartcard tickets

For StagecoachSmart cards, please contact our StagecoachSmart helpline on 0345 810 1000.

Lines are open from 07:00 to 22:00 7 days a week excluding Christmas Day.

Calls from landlines and mobiles to this number are charged at a national rate and may be included in inclusive minutes packages.