In Scotland and Wales you must wear a face covering throughout your journey and in transport hubs, unless you’re exempt.
In England, the Government Plan B measures are being lifted but we encourage you to keep wearing a face covering in crowded spaces, if you can.
For the latest travelling safely information for England, Wales and Scotland, see our Coronavirus page.
We’re aware of an issue with the live tracking functionality on our app and website. Our tech team is working to get this fixed asap but we’re sorry that this may affect your travel. You can still view our timetables online.
We aim to respond to you and resolve your query within 4 working days.
If you've updated to the new version of the app but you're having issues, please make sure you're logged in to your account. If you're already logged in, try logging out and back in.
If you're having trouble buying mobile tickets, please make sure your card is registered in the UK and the language on your device is set to English.