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Stagecoach

Mobile Tickets On The App | Frequently Asked Questions

Q. How do I buy a mobile ticket?

A.

  1.  Tap tickets/get your ticket from the menu>buy tickets>tickets in and choose a location for the area you want to travel in.
  2. Choose a ticket and ensure you have selected the passenger type you need.
  3. Check the terms and conditions and tap 'Add to basket'.
  4. After adding one or more tickets, go to your basket.
  5. Tap 'Proceed to Secure checkout' and follow the instructions.
  6. Or you can plan a specific journey by tapping from the menu>plan a journey>from the journey results select Mobile tickets from and continue from step 3.
  7. You can also click on the ticket icon on the Live map 

 

Q. What tickets can I buy on the App?

A. Stagecoach day and weekly tickets are available on the Stagecoach Bus App. We do also offer Single multi trip tickets for the Oxford area and 28 day tickets in Scotland.

 

Q. How do I buy the same ticket again?

A. Go to 'My tickets' and find the ticket you want, then tap 'Buy again' or tap 'Add to basket' for a recently purchased ticket in the Buy Menu.

 

Q. How do I activate tickets? 

A.

  1. Make sure you have an internet connection  
  2. Go to 'My tickets' , then 'Ticket to Use ' and tap on the ticket you want to use. 
  3. Tap 'Activate'.

But don’t worry if you don’t have any data, you can activate and view your ticket using any Wi-Fi connection before you head to the bus stop.   

 

Q. When should I activate my mobile ticket?

A. Make sure you’ve activated your ticket before getting on the bus. You’ll need an internet connection, so try to do it a few minutes in advance and you’ll be ready when the bus arrives.

 

Q. What if I don't have access to Wi-Fi or mobile data when I need to activate my ticket?

A. Don’t worry, you can activate and view your ticket using any Wi-Fi connection before you head to the bus stop. Once the ticket has been activated, it will still be available to view offline for up to 8 hours before you will need to connect to the internet again.

 

Q. How long will my ticket stay active for? 

A. Once the ticket has been activated, it will still be available to view offline for up to 8 hours before you will need to connect to the internet again. Your activated mobile ticket will still show a countdown clock, which displays the time left before your ticket expires.

 

Q. When can I travel using a mobile ticket?

A. Please check the valid travel times displayed on each mobile ticket.

 

Q. How do I see which areas I can travel in on a mobile ticket?

A. Tap on the mobile ticket's 'Terms & conditions' then tap 'Areas this ticket covers' and download the PDF to your phone.

 

 

Q. How do I know which bus services I can travel on with a mobile ticket?

A. Tap on the mobile ticket's 'Terms & conditions' to see which services you can use.

 

Q. Can I use more than one mobile ticket?

A. You can activate more than one ticket at the same time and show them in turn to the driver by swiping the screen or clicking the arrows at the top right of your mobile ticket.

 

Q. What does the big word on my mobile ticket mean?

A. The big word on your mobile ticket is randomly generated. You will see a different word on your ticket every day. 

 

Q. Do I need to scan the QR code on my mobile ticket when I get on board?

A. Usually you’ll just need to hold your mobile ticket up to the driver for it to be checked. But please be prepared for your mobile ticket to be scanned when asked by the driver or an inspector.

 

Q. What does the 'Ticket expires in' countdown on my mobile ticket mean?

A. This shows the amount of time that your activated ticket is still valid for. You won’t be able to use your ticket after the time has run out. 

 

Q. How do I travel using a mobile ticket?

A. It’s really easy – just open up your Stagecoach Bus App and activate your ticket (don’t forget you’ll need internet access to do this). Show the driver your ticket in the “active tickets” page, with the word of the day clearly showing on your ticket and the timer counting down the time until the ticket expires.

 

Q. How do I find details about my ticket? (e.g. T&Cs, areas the ticket covers)

A. Tap ‘more details’ on the front of your ticket to see these details on the back.

 

Q. When will my unused ticket expire?

A. Please check the use by date on the mobile ticket in the 'Tickets to use' section of 'My Tickets'. Most tickets have an expiry date of 3 months from the date of purchase.

 

Q. Can I transfer my ticket to another phone?

A. Yes, you can! Whether you’re lucky enough to have a new phone, or unfortunately lost your old one, you can log in to your Stagecoach Bus App account and transfer your ticket to the new device.

You can do this with an unactivated ticket and up to twice in 90 days with activated tickets.

 

Q. When I transfer a ticket to my other/new device will I be able to access it immediately? 

A. Yes, once the ticket has been moved, you can immediately locate it below 'Tickets to use' and hit 'Resume activation' to pick up where you left off.

 

Q. Can I buy a ticket for my child to use on their phone?

A. You can now send mobile tickets to another registered Stagecoach Bus App user.

  1. Head to ‘My Tickets’ and find the ticket you want to gift
  2. Tap 'Send to another person' and follow the instructions
  3. You'll need to enter the email address of the person you want to send the ticket to, so make sure they have a Stagecoach Bus account. 
  4. The ticket will be ready and waiting next time they access ‘My Tickets’.
     

Q. How often can I transfer a ticket between my devices? 

A. You can transfer tickets yourself between devices a maximum of twice in a 90 day period. 


Q. What can I do if I've reached this limit?

A. If you’ve reached your limit of two transfers in a 90 day period but need to transfer your ticket to another device, get in touch with us as we’ll be able to help. 

 

Q. If I delete the app will my tickets still be there to use if I re-install?

A. Yes, as your tickets are now stored on our secure server instead of your device, you can delete the app, re-install and still access your tickets. 

 

Q. Can I access my ticket from multiple devices?

A. You can transfer active tickets yourself between devices a maximum of twice in a 90 day period. 


 

Q. Will I still be able to use my existing tickets?  

A. Yes, nothing will change with any tickets already  on your phone, but once these expire and you buy a new ticket, you’ll then be able to use all the new features 

 

Q. When a ticket is sent to another device, can the ticket be viewed on both accounts?

A. No, once sent, the ticket can only be viewed on the account it has been sent to. It will still appear in your purchase history that can be accessed via the "More" area of the app.

 

Q. Can the tickets be moved between different apps, such as from the Stagecoach Bus App to the Oxford Tube App? 

A. At the moment, the functionality is only available on the Stagecoach Bus App, however if the same ticket is sold on both apps you can move this ticket. 

Q. I've lost my phone with unused mobile tickets. Can you send them to my new phone?

A. The tickets are stored on a secure server and you will be able to view and activate any unused tickets from your new phone by logging into your app account.

 

Q. Can you send tickets to another account?

A. Yes, you can send any mobile ticket to another account. 

 

Q. Which tickets can be sent to another account?

A. You can send any mobile ticket to another account. It's not possible to send a ticket to another person if you buy a corporate ticket, Flexi 5 or other MultiTrip ticket options. 

 

Q. Can I send a mobile ticket to anyone?  

A. Where the ticket allows, you can send a ticket to anyone with a Stagecoach Bus account.  Its free and easy to sign up for a new account.

 

Q. Can I buy a ticket for my child to use on their phone?

A. You can now send mobile tickets to another registered Stagecoach Bus App user.

  1. Head to ‘My Tickets’ and find the ticket you want to gift
  2. Tap 'Send to another person' and follow the instructions
  3. You'll need to enter the email address of the person you want to send the ticket to, so make sure they have a Stagecoach Bus account. 
  4. The ticket will be ready and waiting next time they access ‘My Tickets’.

Q. I buy a Flexi 5 bundle of DayRider tickets, can I send some of these to a friend?

A. No sorry, it's not possible to share these tickets with others.

 

Q. I buy tickets through the corporate Stagecoach App, can I send tickets to other people?

A. No sorry, this feature is not available for corporate tickets as users need to be verified as an employee of the organisation

 

Q. What notifications are sent when I send a ticket to another account?

A. When you send a ticket to another Stagecoach Bus account, the ticket is automatically removed from your device and made available for use in the recipient's App. Both you and the recipient will receive an email to confirm this but you won't receive a notification when the ticket is activated.

 

Q. What happens to my used or expired tickets?

A. They're saved in 'My tickets' in the 'Expired' section. Go to the 'More' menu to see your 'Purchase history'.
 

Q. Can I deactivate a ticket?

A. Sorry, once you've activated your ticket, it can't be deactivated.

 

Q. Can I get a refund on a mobile ticket?

A. Mobile tickets that have not been activated can be cancelled before expiry. These tickets will usually be refunded in full and no charges will apply.

 

Q. Can I cancel a mobile ticket?

A. You can't cancel a mobile ticket once you have purchased it on the App. Tickets that have not been activated can be cancelled before expiry.  Please fill in a refund request form

 

 

Need help with your mobile tickets - get in touch and we'll get back to you soon

Go to the Stagecoach app contact form