Stagecoach

What do I do if my StagecoachSmart card is lost, stolen or faulty?

It’s important that you register your smart card online using its unique 18-digit code on the back as this will protect your tickets.

If your StagecoachSmart is registered and your card is lost, stolen or damaged you should notify Stagecoach immediately:
• Use the ‘My account’ section of the website.
• Contact the StagecoachSmart Helpdesk on 0345 810 1000. 

Where there are 5 or more days left on a ticket, we will transfer this to a new card and issue to the delivery address provided. Please note it can take 3 working days for this to arrive.

If you have to purchase paper tickets in the interim, keep hold of these and we will advise on the process of claiming a refund if eligible.