Coronavirus Update Close

Following government announcements on the roadmap out of lockdown and plans to gradually restore greater normality to everyday lives, we're making plans to get more services back on the road, including school services from 8th March. Please continue to check our latest timetables page for more information.

Let's keep working together to make travel as safe as possible. We're still doing enhanced cleaning and limiting available seats. You can help by avoiding busy times, using contactless payment where you can, keeping your distance and taking your litter with you.

You must wear a face covering throughout your journey, unless you are exempt.

Find out more on our travelling safely pages for England, Wales and Scotland. You can keep up to date by checking our main Coronavirus page.

Stagecoach

What do I do if my StagecoachSmart card is lost, stolen or faulty?

It’s important that you register your smart card online using its unique 18-digit code on the back as this will protect your tickets.

If your StagecoachSmart is registered and your card is lost, stolen or damaged you should notify Stagecoach immediately:
• Use the ‘My account’ section of the website.
• Contact the StagecoachSmart Helpdesk on 0345 810 1000. 

Where there are 5 or more days left on a ticket, we will transfer this to a new card and issue to the delivery address provided. Please note it can take 3 working days for this to arrive.

If you have to purchase paper tickets in the interim, keep hold of these and we will advise on the process of claiming a refund if eligible.