Coronavirus Update Close

We want to reassure you that, we’re still running our revised services and we are continuing to take our lead from the latest government guidelines. For those with an essential need to travel, there are some things we can all do to help keep everyone safe, including practising social distancing by sitting on your own wherever possible, using contactless payment if you can and taking your newspaper home with you. Please check service updates for up to date information or see our Coronavirus page

Stagecoach

What do I do if my StagecoachSmart card is lost, stolen or faulty?

It’s important that you register your smart card online using its unique 18-digit code on the back as this will protect your tickets.

If your StagecoachSmart is registered and your card is lost, stolen or damaged you should notify Stagecoach immediately:
• Use the ‘My account’ section of the website.
• Contact the StagecoachSmart Helpdesk on 0345 810 1000. 

Where there are 5 or more days left on a ticket, we will transfer this to a new card and issue to the delivery address provided. Please note it can take 3 working days for this to arrive.

If you have to purchase paper tickets in the interim, keep hold of these and we will advise on the process of claiming a refund if eligible.