Coronavirus Update Close

In line with the latest government guidance, we've put in place further measures in England to help customers practice social distancing. This includes limiting the available seats on buses.

Face coverings are compulsory when using public transport in England and Scotland. In Wales, please wear a face covering, if you can.

The safety of our customers and employees is our priority, so please avoid busy times, use contactless payment and take your litter with you. For up to date information see our Coronavirus page

Stagecoach

What do I do if my StagecoachSmart card is lost, stolen or faulty?

It’s important that you register your smart card online using its unique 18-digit code on the back as this will protect your tickets.

If your StagecoachSmart is registered and your card is lost, stolen or damaged you should notify Stagecoach immediately:
• Use the ‘My account’ section of the website.
• Contact the StagecoachSmart Helpdesk on 0345 810 1000. 

Where there are 5 or more days left on a ticket, we will transfer this to a new card and issue to the delivery address provided. Please note it can take 3 working days for this to arrive.

If you have to purchase paper tickets in the interim, keep hold of these and we will advise on the process of claiming a refund if eligible.