Coronavirus Update Close

Following changes to government guidance in England, from 19th July more seats are available on our buses and standing is allowed.

Please continue to wear a face covering throughout your journey, unless you’re exempt. 

For the latest travel information for England, Wales and Scotland, see our Coronavirus page

Stagecoach

What do I do if my StagecoachSmart card is lost, stolen or faulty?

If you bought your ticket online, we registered your StagecoachSmart card when we sent it to you so there’s no need to worry. If you got your card on the bus, please register your smart card online using its unique 18-digit code on the back as this will protect your tickets.

 

If your card is lost, stolen or faulty get in touch with us, in one of the following ways, and we’ll get it sorted for you:
 • Use the ‘My account’ section of our website
 • Email us at [email protected] 

 

If you’ve got five or more days left on a ticket, we’ll transfer this to a new card and send it to your delivery address. Please note it can take 3-5 working days for this to arrive. 
If you bought paper tickets while waiting for your replacement, keep a hold of them and, if eligible, we’ll let you know how to claim a refund.