Coronavirus Update Close

England has returned to a 3 Tier System. A tiered system of protection levels is also in operation across Scotland and there are national restrictions in Wales. Find out more about local restrictions.

We've put in place measures to allow you to travel safely including limiting available seats on buses and enhanced cleaning. Unless you’re exempt, you must wear a face covering throughout your journey. Please avoid busy times, use contactless payment where you can, keep your distance and take your litter with you. Stay up to date on our Coronavirus page.


Stagecoach

What do I do if my StagecoachSmart card is lost, stolen or faulty?

It’s important that you register your smart card online using its unique 18-digit code on the back as this will protect your tickets.

If your StagecoachSmart is registered and your card is lost, stolen or damaged you should notify Stagecoach immediately:
• Use the ‘My account’ section of the website.
• Contact the StagecoachSmart Helpdesk on 0345 810 1000. 

Where there are 5 or more days left on a ticket, we will transfer this to a new card and issue to the delivery address provided. Please note it can take 3 working days for this to arrive.

If you have to purchase paper tickets in the interim, keep hold of these and we will advise on the process of claiming a refund if eligible.