Coronavirus Update Close

In line with the latest government guidance, we've put in place further measures in England to help customers practice social distancing. This includes limiting the available seats on buses.

Face coverings are compulsory when using public transport in England and Scotland. In Wales it is compulsory to wear a three layer face covering on public transport. It is also now compulsory to wear face coverings when using indoor public transport hubs in England only.

The safety of our customers and employees is our priority, so please avoid busy times, use contactless payment and take your litter with you. For up to date information see our Coronavirus page


I've reached the maximum number of failed attempts using fingerprint recognition

iOS – When you reach the maximum 3 attempts, the option to Use Touch ID will no longer be available. If you lock and unlock your device using your passcode, the Use Touch ID option will reappear. You can still enter your password manually to proceed at any stage.

Android – When you reach the maximum 5 attempts, you will see a message that too many attempts have been made. You will then be able to wait a minute and then you can re-try the fingerprint scanner. You can still enter your password to proceed at any stage.