Coronavirus Update Close

Following changes to government guidance in England and Wales more seats are available on our buses and standing is allowed. There will also be more seats available in Scotland.

Please continue to wear a face covering throughout your journey, unless you’re exempt. 

For the latest travel information for England, Wales and Scotland, see our Coronavirus page

Stagecoach

What happens if my contactless card is declined?

If the card is declined  it can’t be used  on our buses for 45 days (the card will only be blocked within Stagecoach). Once the card is declined three times, it will be permanently blocked. 

If your card doesn’t work, please first contact Stagecoach to get details of the declined transaction so you can then request more details from your bank to understand why  it failed. 

You can also contact Stagecoach to ask us to clear any restrictions on the card. Once we’ve reviewed your request and confirmed it can be actioned, we’ll release the card from  Stagecoach’s deny list. Please note that it can take up to seven days for this message to reach all of our ticket machines. 

If your contactless card has been blocked on our buses, you can use the Stagecoach Bus App to buy some tickets, there is currently no functionality to buy single tickets.