In line with the latest government guidance, we've put in place further measures in England to help customers practice social distancing. This includes limiting the available seats on buses.
Face coverings are compulsory when using public transport in England and Scotland. In Wales it is compulsory to wear a three layer face covering on public transport. It is also now compulsory to wear face coverings when using indoor public transport hubs in England only.
The safety of our customers and employees is our priority, so please avoid busy times, use contactless payment and take your litter with you. For up to date information see our Coronavirus page
If your card is declined you will be unable to use it on our buses for 45 days.
If your card is declined 3 times it will be permanently blocked.
If your card appears on our decline list, it won’t be accepted. You’re responsible for contacting your bank to clear any restrictions on the card. Please allow up to 7 days for this message to reach all of our ticket machines.