Coronavirus Update Close

In line with the latest government guidance, we've put in place further measures in England to help customers practice social distancing. This includes limiting the available seats on buses.

Face coverings are compulsory when using public transport in England and Scotland. In Wales it is compulsory to wear a three layer face covering on public transport. It is also now compulsory to wear face coverings when using indoor public transport hubs in England only.

The safety of our customers and employees is our priority, so please avoid busy times, use contactless payment and take your litter with you. For up to date information see our Coronavirus page

Stagecoach

What if my payment does not work?

There are a few reasons why a card may not work and if this happens our driver will ask you to try another card or pay using cash. Unfortunately, we will not always know the reason for a card not being accepted.  Some of the reasons why a card may not work include:

  • Card is outside of the validity dates i.e. expired
  • Card is not a contactless card
  • Card is not accepted e.g. American Express
  • Card is being presented for a payment over £30
  • Your card hasn't been  approved by the bank for the transaction
  • You haven’t used your card as a chip and pin before
  • Your mobile device has not been set up correctly to use Apple Pay or Google Pay or you are not using the Apps to support the payment properly.

If you expect your card to work and it doesn’t, please contact the issuing bank for advice.