Coronavirus Update Close

We all need to do whatever we can to protect each other from Coronavirus, so in line with the latest government guidance, there are measures in place to help you to travel with confidence, including limiting available seats on buses and enhanced cleaning. Unless you’re exempt, you must wear a face covering when using public transport, throughout your journey. Please avoid busy times, use contactless payment where you can and take your litter with you. For up to date information see our Coronavirus page.

There are temporary timetables in Wales between 25 October and 9 November due to a two-week Welsh Government lockdown.


Stagecoach

What if my payment does not work?

There are a few reasons why a card may not work and if this happens our driver will ask you to try another card or pay using cash. Unfortunately, we will not always know the reason for a card not being accepted.  Some of the reasons why a card may not work include:

  • Card is outside of the validity dates i.e. expired
  • Card is not a contactless card
  • Card is not accepted e.g. American Express
  • Card is being presented for a payment over £30
  • Your card hasn't been  approved by the bank for the transaction
  • You haven’t used your card as a chip and pin before
  • Your mobile device has not been set up correctly to use Apple Pay or Google Pay or you are not using the Apps to support the payment properly.

If you expect your card to work and it doesn’t, please contact the issuing bank for advice.