In line with the latest government guidance, we've put in place further measures in England to help customers practice social distancing. This includes limiting the available seats on buses.
Face coverings are compulsory when using public transport in England and Scotland. In Wales it is compulsory to wear a three layer face covering on public transport. It is also now compulsory to wear face coverings when using indoor public transport hubs in England only.
The safety of our customers and employees is our priority, so please avoid busy times, use contactless payment and take your litter with you. For up to date information see our Coronavirus page
There are a few reasons why a card may not work and if this happens our driver will ask you to try another card or pay using cash. Unfortunately, we will not always know the reason for a card not being accepted. Some of the reasons why a card may not work include:
If you expect your card to work and it doesn’t, please contact the issuing bank for advice.