There are a few reasons why a card may not work when you’re trying to use contactless on board. If this happens our driver will ask you to try another card or pay using cash, as we won’t know why the card isn’t being accepted.
Some of the reasons why a card may not work include:
Prepaid card users should take particular care to ensure there are enough available funds so it doesn’t get declined. You should also carefully read the card’s terms and conditions as some prepaid cards don’t allow use on public transport.