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You must wear a face covering throughout your journey and in transport hubs, unless you’re exempt. For the latest travelling safely information for England, Wales and Scotland, see our Coronavirus page


How do I contact Stagecoach South Wales

If you've got a query about travelling in South Wales you've come to the right place. It’s easy to get what you need, just choose from one of the options below to get started or for all contact information scroll below.

Left something on board? Fill in our lost property form

Need to know when your next bus will arrive? View your latest timetables

Want to plan your journey? Plan your journey now

Had a less than great experience? We like positive feedback, too! Fill in our feedback form 

Contact Information

Telephone: 0800 464 0000

Email: [email protected]

Our switchboard is open from 09:00 to 17:00, Monday to Friday (excluding bank holidays)

Telephone: 01633 485 118

Disability Helpdesk

Telephone: 01633 485 118

Email: [email protected]



If you can't find the timetable information you need on our website, please contact Traveline for full timetable information.

They're open from 07:00 to 20:00 7 days a week.

Telephone: 0871 200 22 33*

*Calls cost 12p per minute plus your phone company's access charge, charges from other providers or mobiles may vary.


Smartcard help

For smartcard enquiries eg help with using the e-shop, delivery issues, cards not working, lost or stolen tickets, etc. please contact us:

Telephone: 0345 810 1000* or Email: [email protected]

Lines are open 07:00 to 22:00, 7 days a week, excluding Christmas Day.

* Calls are charged at geographic rates (the same as 01/02 numbers) and are included in call packages from both landlines and mobiles



Follow us on Twitter @stagecoachwales to get service updates, ask a quick question or tell us about your experiences travelling with Stagecoach (whether it's good, or not so good). We are here to answer your queries 9am to 5pm Monday to Fridays. Service updates are available Mon-Fri 7am-7pm and 9am-5pm at weekends. Please remember to include details of the route, date and time of the bus journey you were on.