Coronavirus Update Close

In line with the latest government guidance, we've put in place further measures in England to help customers practice social distancing. This includes limiting the available seats on buses.

Face coverings are compulsory when using public transport in England and Scotland. In Wales you must wear a 3 layer face covering on public transport and put it on before travelling unless you are exempt. It is also now compulsory to wear face coverings when using indoor public transport hubs in England only.

The safety of our customers and employees is our priority, so please avoid busy times, use contactless payment and take your litter with you. For up to date information see our Coronavirus page


In Wales you must wear a 3 layer face covering on public transport and put it on before travelling unless you are exempt.
In Wales you must wear a 3 layer face covering on public transport and put it on before travelling unless you are exempt.
Stagecoach

Stagecoach feedback form – tell us what you think

WEST bus feedback form

Tell us what you think by filling in our Stagecoach feedback form.

If you've got feedback for us, we'd love to hear it.   Tell us what you think by filling in our feedback form below.

You can use this form to tell us what you think about our routes and timetables, your experience during a bus journey, or anything else you think we need to know. You can also find our local contact details at the bottom of the page.

Please complete all areas marked with an asterisk (*) and any other information that applies to you.

Feedback form
Name
*
Email
*
What is your location?
Please provide town, street or postcode
*
Praise
Complaint
General comments
*
Our routes and timetables
The bus was full so did not stop
Bus was early or late
Bus did not show up
Social distancing
Driver customer service
Driving standards
Passenger behaviour
Vehicle cleanliness
Something else
*
Which bus route is your feedback about?
Please tell us both the route number and destination, if known.
*
Work or education
Shopping
Health appointments
Personal business (e.g. bank, pharmacy etc)
Visiting family and friends
Leisure and entertainment
Other
Where do you get ON this bus?
Where do you get OFF this bus?
Time of journey
If your feedback is about a specific bus journey you made.
Your comments:
Please give as much detail as possible.
Yes
No
Not sure