Supertram comments and feedback form


We want you to have a relaxing and safe journey on our trams and use your feedback to improve your experience with us.

Please keep your ticket to help us with your enquiry - you'll definitely need it if you're contacting us with a query about a ticket or fare.

Please give us as much info as possible to help us investigate your query. Things get pretty busy here, so the more info we have, the quicker we can help you. Thanks!

You can also find our local contact details at the bottom of this page.

Please complete all areas marked with an asterisk (*).

Please fill in as much info as you can.
Please tell us when the incident occured (dd mm yyyy)
Was it blue, yellow or purple?
If applicable
The tram number is located under the windscreen or either side of the driver's cab windows.
The destination is shown above the windscreen.
The staff number is a 4 digit number after the letters Drv on your ticket.
The long number printed on your Smartcard (if you used one)
Let us know how we might identify you if we need to look at CCTV
Give us a brief description of the events
Very clean
Quite clean
Very polite
Not polite
On time
A few minutes late
Very late
Good value
Too expensive