Coronavirus Update Close

We want to reassure you that, we’re still running our revised services and we are continuing to take our lead from the latest government guidelines. For those with an essential need to travel, there are some things we can all do to help keep everyone safe, including practising social distancing by sitting on your own wherever possible, using contactless payment if you can and taking your newspaper home with you. Please check service updates for up to date information or see our Coronavirus page

Stagecoach

Supertram comments and feedback form

 

We want you to have a relaxing and safe journey on our trams and use your feedback to improve your experience with us.

Please keep your ticket to help us with your enquiry - you'll definitely need it if you're contacting us with a query about a ticket or fare.

Please give us as much info as possible to help us investigate your query. Things get pretty busy here, so the more info we have, the quicker we can help you. Thanks!

You can also find our local contact details at the bottom of this page.

Please complete all areas marked with an asterisk (*).

Please fill in as much info as you can.
Compliment
Comment
Complaint
*
Telephone
Email
*
Name
*
Phone number
Email
When did the incident happen?
Please tell us when the incident occured (dd mm yyyy)
*
What time did the incident happen?
*
Which route did you travel on?
Was it blue, yellow or purple?
What time did you get on the tram?
If applicable
What was the tram number?
The tram number is located under the windscreen or either side of the driver's cab windows.
Where was the tram going?
The destination is shown above the windscreen.
Which stop did you get on at?
What stop did you get off at?
If you got a ticket on board, tell us the staff number
The staff number is a 4 digit number after the letters Drv on your ticket.
Did you get on at the front or back of the tram?
Please give us a brief description of the conductor or driver
Smartcard number
The long number printed on your Smartcard (if you used one)
Please describe yourself
Let us know how we might identify you if we need to look at CCTV
Tell us what happened
Give us a brief description of the events
Additional comments
Very clean
Quite clean
Dirty
Very polite
Polite
Not polite
On time
A few minutes late
Very late
Good value
Reasonable
Too expensive