Coronavirus Update Close

We all need to do whatever we can to protect each other from Coronavirus, so in line with the latest government guidance, there are measures in place to help you to travel with confidence, including limiting available seats on buses and enhanced cleaning. Unless you’re exempt, you must wear a face covering when using public transport, throughout your journey. Please avoid busy times, use contactless payment where you can and take your litter with you. For up to date information see our Coronavirus page.

There are temporary timetables in Wales between 25 October and 9 November due to a two-week Welsh Government lockdown.


Supertram comments and feedback form


We want you to have a relaxing and safe journey on our trams and use your feedback to improve your experience with us.

Please keep your ticket to help us with your enquiry - you'll definitely need it if you're contacting us with a query about a ticket or fare.

Please give us as much info as possible to help us investigate your query. Things get pretty busy here, so the more info we have, the quicker we can help you. Thanks!

You can also find our local contact details at the bottom of this page.

Please complete all areas marked with an asterisk (*).

Please fill in as much info as you can.
Phone number
When did the incident happen?
Please tell us when the incident occured (dd mm yyyy)
What time did the incident happen?
Which route did you travel on?
Was it blue, yellow or purple?
What time did you get on the tram?
If applicable
What was the tram number?
The tram number is located under the windscreen or either side of the driver's cab windows.
Where was the tram going?
The destination is shown above the windscreen.
Which stop did you get on at?
What stop did you get off at?
If you got a ticket on board, tell us the staff number
The staff number is a 4 digit number after the letters Drv on your ticket.
Did you get on at the front or back of the tram?
Please give us a brief description of the conductor or driver
Smartcard number
The long number printed on your Smartcard (if you used one)
Please describe yourself
Let us know how we might identify you if we need to look at CCTV
Tell us what happened
Give us a brief description of the events
Additional comments
Very clean
Quite clean
Very polite
Not polite
On time
A few minutes late
Very late
Good value
Too expensive