22 May 2018
Bus customers across the East Midlands are set to benefit from faster boarding thanks to the roll out of contactless technology.
The new contactless payment system has been installed in over 480 Stagecoach East Midland buses, speeding up boarding times and taking away the need for customers to carry and pay with cash.
Events were held in Mansfield, Lincoln, Scunthorpe, Hull, Worksop and Grimsby last week to promote the new initiative and give people the chance to find out more, with Stagecoach staff on hand to answer questions.
Managing Director, Michelle Hargreaves said: “There are more cars on the road, and congestion is a major problem in so many areas. That’s why we are working harder than ever to make bus travel the best alternative to using the car.
“We have invested over £5 million in brand new environmentally friendly buses and ticket machine technology since November last year. The contactless payment system will help speed up journey times and make travelling by bus so much easier for our customers.”
She added: “The new technology demonstrates our commitment to providing the best possible service for passengers and works brilliantly with the Stagecoach app, which allows passengers to track buses in real-time.”
The contactless payment system allows customers to pay with their debit or credit card, or apple and android pay, securely and quickly at the start of the journey.
Improving the customer experience remains a priority for Stagecoach East Midlands. The company recently received some of the highest customer satisfaction results for their services across Nottingham, Gainsborough, Worksop, Mansfield and Newark in the annual Transport Focus Passenger Satisfaction survey. With a 94% overall satisfaction rating, a 4% increase from last year, the company received one of the highest scores across all bus services in the UK.
Further information can be found on our contactless page