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22 Apr 2016
Stagecoach has been recognised with a top honour at the 2016 UK Coach Awards for the second consecutive year.
The transport group’s East Scotland business was awarded the Express Operation of the Year accolade at the 8th annual event held in Manchester last night (Thursday 21 April) after impressing judges for the second year in a row with its Express City Connect network which operates across central Scotland.
Stagecoach East Scotland’s Express City Connect network operates high-quality coach services across Fife and into Edinburgh, Perth, Dundee, Aberdeen and Glasgow. Facilities such as leather seats, on board toilets, power sockets, air conditioning, activity packs for kids and free wifi have helped make the services an attractive alternative to the car, achieving increased passenger numbers.
The network offers a high standard of customer service. Staff are available at all connecting bus stations in Fife, Dundee and Edinburgh to provide information and assistance for passengers. Around 310 drivers are involved in the delivery of the services.
Following a total investment of £12m in the past 5 years, high specification coaches now operate on all the Express City Connect networks between Fife, Dundee, Perth, Aberdeen, Glasgow and Edinburgh.
Customers can also get real-time service information to check the live running times of their vehicles.
Stagecoach East Scotland Managing Director Andrew Jarvis said: “To win this award for the second year in a row is a real credit to the hard work of our employees who are at the heart of delivering these services to our customers all year round.
“The service has shown that by delivering high-quality, reliable journeys on new vehicles, with free wi-fi and good customer service, we can attract people on to greener, smarter transport. We now carry more than 4 million passengers a year on our Express City Connect network and we look forward to attracting even more people on to our services in the future.”
The UK Coach Awards recognises the dedication and professionalism of individuals and operators across the UK coach industry, with awards covering a number categories.
Congratulating all the winners, UK Coach Awards chairman Allan Edmondson said, "Our awards are about recognising and rewarding outstanding quality in all aspects of running coaches, and our winners this year have certainly delivered that."