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11 Oct 2018
• Two Stagecoach employees reach the final in the Unsung Heroes award
• Three award categories recognise work at St Andrews depot
• Stagecoach East Scotland nominated for Top Shire Operator
• Express City Connect network in the running for Sustained Marketing Excellence
Stagecoach East Scotland are finalists at the UK Bus Awards 2018 within six award categories.
The company has once again been shortlisted for a number of awards, covering categories including Marketing, Innovation, Customer Service, Operations and for employee success.
Stagecoach has reached the shortlist for Top Shire Operator once again this year, and their St Andrews depot are once again in the finals for Top National depot, an accolade won by the St Andrews team in 2016.
Within the marketing category, it was announced that the Express City Connect network is in the running for the Sustained Marketing Excellence award for the third year in a row, with the team picking up the silver trophy in the category last year.
A project entitled 'How to catch a bus', which was trialled in the St Andrews area in conjunction with Deloitte Digital has also been shortlisted within two award categories - Putting Passengers First and New Horizons.
Lastly, two Stagecoach employees have also made the finals for the 2018 award ceremony. Thomas McGovern, who works at the two Park and Ride sites in Fife has been nominated for his high standard of customer service and John Millar, Allocation Manager for Blairgowrie depot, has been shortlisted for going above and beyond his operational role at the local depot.
The announcement was made by the UK Bus Awards on Tuesday 9 October.
Mark Yexley, Chairman of the UK Bus Awards, said: “To reach the final, teams have to demonstrate outstanding levels of performance and excellent customer service. To be up there as one of the best bus companies in the country is a great achievement. It’s an honour to be able to recognise these businesses, and in turn all their employees. We wish the whole team at Stagecoach East Scotland the very best of luck at the awards on the 20 November.”
Stagecoach East Scotland carries around 32 million passengers per year, has 1,300 employees and a fleet of over 460 vehicles. The company's consistent growth in passenger numbers, investment in both new, high quality vehicles and ticketing and route technology has caught the interest of the UK Bus awards panel nominating Stagecoach East Scotland for Top Shire Operator.
Paul Thomas, Managing Director, Stagecoach East Scotland said: "To have seven shortlisted entries at the UK Bus Awards is an exceptional achievement and I'm very proud of the team in East Scotland for their consistent service delivery and customer focus which has taken us to this position.
"Our staff are the core of the business and I'm thrilled that Thomas and John have reached the finals of the Unsung Heroes award. Both go above and beyond to help our customers and fellow colleagues and truly represent unsung heroes in our operations.
"All of our staff are dedicated to providing punctual, quality and friendly bus services and these nominations are a real testament to our employee commitment. Particularly in St Andrews, where they previously held the accolade of top national depot and have been directly involved in a further 2 category nominations due to the project work with Deloitte Digital in trying to make bus travel even easier for our customers.
"We've been able to develop our Express City Connect network significantly this year through the opening of the Forth Road Bridge as a public transport corridor, a new service to Glasgow and the launch of 19 brand new, innovative new low entry coaches. Our marketing department have done a sterling job of attracting new bus users to the network and it's great to see their hard work recognised on a national level."
Stagecoach nationally is in the running for 27 awards overall at the 2018 UK Bus Awards including Operator of the Year.
The two nominated employees, as well as various Stagecoach East Scotland representatives will attend the awards in London in November to see if they can bring home the trophies for the wider team.
Find out more about Stagecoach East Scotland.