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Stagecoach Manchester employee wins Unsung Hero Award

21 Nov 2014

Urmston resident, Chris Icely, has been recognised for his commitment to public transport at the UK Bus Awards, where he took home the Unsung Hero award, celebrating 36 years of service at Stagecoach Manchester. 

Chris began working as a conductor at Stagecoach Manchester in 1978 and rose through the ranks to the role of service performance manager. In this role, he was responsible for the punctual operation of 730 buses around Greater Manchester, as well as the training of 250 new recruits, before retiring earlier this year. 

Chris’ award was judged by a panel of industry experts who were impressed with his sustained contribution to the industry over the last 36 years, as well as his dedication to serving the public throughout his career.

In addition to Chris’ award, Stagecoach Manchester clinched silver in the ‘Top City Operator’ category.  Recognised for its commercial and marketing initiatives, high-quality operational reliability and punctuality, the team, who won the award in 2013, had previously been a runner up in 2009 and 2012, as well as being highly commended in 2011.

Chris Icely said: “I felt honoured to be nominated for this award by the team at Stagecoach Manchester and to have won gives me a real sense of achievement. 

I have had a fantastic career in the bus industry, working with an excellent team and members of the public. Winning the award is certainly a great way to celebrate my retirement.”

Commenting on the awards, Christopher Bowles, managing director of Stagecoach Manchester, said: “Chris Icely has been a huge asset to the team. His tremendous commitment over 36 years to delivering great customer service has made him a well-loved member of the team. We are extremely pleased that his contribution has been recognised with this award.

“It’s also testimony to the hard work of the whole team, to win silver in the ‘Top City Operator Award.’ This is the fifth year in a row that the team has been shortlisted and in 2013, we were awarded gold. Our continued presence amongst the top operators in our industry, demonstrates that we are delivering consistently excellent services for Manchester passengers.”