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06 Oct 2014
To celebrate its annual Customer Service Week, Stagecoach Manchester is holding a live ‘Tweet the Directors’ session, encouraging members of the public to get in touch and find out more about bus services in Greater Manchester.
Using the hashtag #ScGMTTD14, travellers will be able to tweet their comments, concerns and queries, direct to managing director Christopher Bowles and operations director, Matt Davies, who will be responding to tweets between 13:00 and 14:00 on Monday 6th October.
The ‘Tweet the Directors’ session, forms part of a wider national campaign run by the Institute of Customer Services, with the aim of raising awareness of good customer service and the vital role it plays in successful business practice and the growth of the UK economy.
The most recent Independent Passenger Service Survey by consumer watchdog Passenger Focus, showed that 83 per cent of Stagecoach Manchester passengers are satisfied or very satisfied with its service. Stagecoach group has the highest customer satisfaction of any major UK bus operator.
Stagecoach Manchester managing director Christopher Bowles said: “Delivering good customer service is at the heart of our business – our customers are central to everything we do and it is absolutely essential that we provide a consistently good service.
“Our team of employees has helped ensure we already offer high standards of customer service but we know we don’t always get things right and we will continue to work hard to improve even further.
“Matt Davies and I are looking forward to the ‘Tweet The Directors’ session, which we see as a great opportunity to speak directly with our passengers. Our efforts are not just for one week though – we must continue to deliver the kind of customer service our passengers rightly expect on a daily basis and we are fortunate to have a team of employees who work hard to do just that.”
During National Customer Service Week, Stagecoach employees across the UK will take part in a series of local activities aimed at highlighting the importance of continuing to deliver good customer service day in, day out for passengers.
These include driver customer service workshops and displaying customer compliments throughout depots, to make staff more aware of the feedback.