Stagecoach Manchester rated number one by passengers

24 Mar 2015

Stagecoach Manchester has been rated the region’s leading bus operator for the fourth consecutive year, following a recent Passenger Focus Bus Satisfaction survey. 

The survey, which gathers information solely from bus passengers, rated Stagecoach Manchester with an impressive 86 per cent customer satisfaction score, while 74 per cent of customers thought Stagecoach Manchester services represented value for money. 

Passenger Focus asked Britain’s bus customers to rate their local transport providers on a range of elements, including personal security while on the bus, bus temperature and availability of standing and seating space.

Stagecoach Manchester saw bus cleanliness results rise by 5 per cent after investing in its in-service cleaning in 2014. The satisfaction survey revealed 81 per cent of customers are pleased with the condition of the bus exteriors, while 74 per cent were satisfied with the tidiness of the bus interiors.

Further investment in customer service training has resulted in an improvement in the helpfulness and attitude of drivers, with an 8 per cent increase on last year’s score resulting in a 73 per cent satisfaction rating.

Stagecoach Manchester managing director, Christopher Bowles, said: “The Passenger Focus Bus Satisfaction results are important as they indicate what local people think of our services. Following the 2013 results, we listened to what passengers were saying about our services and invested in improving the tidiness of bus interiors and in additional customer service training.  We are pleased to have made headway in these two key areas, with notable increases in both the cleanliness of our vehicles and attitude of our drivers.

“These figures are the result of the hard work shown from our whole team, but we are never complacent, and recognise that there is always room for improvement and continually review our offering to ensure we are providing the best possible services for local people.”