Stagecoach Manchester employees are gearing up to take part in this year’s National Customer Service Week.
The company will celebrate the national campaign with a range of local activities throughout the week from 5-9 October.
National Customer Service Week is run by the Institute of Customer Service and its aim is to raise awareness of customer service and the vital role it plays in successful business practice and the growth of the UK economy.
The most recent National Bus Satisfaction Survey by consumer watchdog Transport Focus showed that, across its UK Bus division, Stagecoach was voted as the best value major bus operator in Britain.
Stagecoach Manchester was also found to have the most satisfied customers of any bus operator in the region.
During National Customer Service Week, Stagecoach bus employees across the UK will take part in a series of activities aimed at highlighting the importance of continuing to deliver good customer service day in, day out for passengers. The theme of the week across Stagecoach is ‘rolling out the red carpet every day’. Locally, Stagecoach Manchester staff will be out and about treating passengers to breakfast giveaways at various locations.
Stagecoach Manchester managing director, Chris Bowles, said: “Delivering good customer service is central to our business – our customers are at the heart of everything we do and it is absolutely essential that we provide a good, consistent service that is in line with what they, quite rightly, expect.
“Our team of employees has helped ensure we already offer high standards of customer service but we know we can get better and we will continue to work hard to improve even further in an often challenging environment.
“It’s great to see so many of our staff getting involved in Customer Service Week. However, we are well aware that we need to deliver consistently high standards of customer service on a daily basis and we are fortunate to have a team of employees who work hard to do just that.”