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What does it take to be a customer service hero

02 Oct 2017

Stagecoach Manchester is marking this year's National Customer Service Week campaign by asking passengers to tell them what it takes to be their customer service hero.

Under the theme of ‘Putting Passengers First’, Stagecoach Manchester customers will be asked to tweet using the @StagecoachGM handle and the hashtag #MyCSHero, with all respondents being entered into a prize draw to win a month’s free travel in return for their feedback.

National Customer Service Week (2-6 October) is run by the Institute of Customer Service and aims to raise awareness of customer service and the vital role it plays in successful business practice and the growth of the UK economy.

This year, for the fourth consecutive year, Stagecoach was rated as the best value major bus operator in Britain in the National Bus Satisfaction Survey by consumer watchdog Transport Focus. The report also revealed that 86% of Stagecoach customers in England were found to be satisfied with their bus services overall.

Elisabeth Tasker, managing director at Stagecoach Manchester, said: “We know how important it is to deliver high quality, safe and reliable service for the many people who use our bus services every day.

"We need to provide good customer service at all times, including when things go wrong, and that's why we are always looking at how we can deliver even better services for people who travel with us, whether that’s before, during or after the journey.

“This week is a great opportunity to showcase the commitment we have to customer service all year round and to hear from our customers how we can improve even further.”

Stagecoach is delivering even more convenient bus travel for passengers across the country offering a range of payment methods including the recent introduction of Apple Pay and Google Pay through the Stagecoach Bus smartphone app.

The app – which was launched last year and has been downloaded by hundreds of thousands of passengers – enables people to buy and download day and weekly bus tickets straight to their mobile phone. Payments via the app can also be made by PayPal or via debit or credit card.

It also provides customers with journey planning, next-stop information and live bus tracking  

to make their journeys even smoother. It is available free of charge for Apple and Android devices.

The latest payment methods complement the existing suite of payment options offered by Stagecoach which includes traditional cash payments and StagecoachSmart ticketing.

Stagecoach Manchester is also the only operator in the county to offer its customers the option to pay using contactless technology.