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11 Nov 2021

In two unrelated incidents, employees of the bus operator Stagecoach Manchester, heroically saved the lives of two passengers at Ashton Interchange and Manchester Piccadilly.

The first incident occurred on the 17th of August when a man collapsed with a heart attack at Ashton Interchange. Steven Delaney, who was acting inspector at the station, performed CPR on the gentleman, called an ambulance and arranged for a defibrillator. While it was initially thought that the male had passed at the scene, it later transpired that due to Steven’s heroic actions, the paramedics were able to take over and resuscitate him.

The second incident at Manchester Piccadilly took place on the 31st of August where a lady notified Inspector Darren Gould that she felt unwell and was having difficulty breathing. After Darren called for an ambulance, things took a turn for the worse and the lady collapsed and became unconscious. Darren performed CPR until the ambulance arrived which ultimately saved her life.

Both Steven and Darren have been awarded the accolade of Star of the Month at Stagecoach in recognition of their life-saving actions.

Managing Director of Stagecoach Manchester, Lee Wasnidge, said: “It was with great pleasure that I was able to award the accolade of Star of the Month to these two truly outstanding members of our Manchester team. Steven and Darren acted calmly, professionally and with dignity. Their quick thinking saved the lives of these seriously ill people and both were rightly praised by the ambulance crews on scene and passengers nearby.

“Well done and thank you to Steven and Darren; you both thoroughly deserve this award.”

Speaking of the incident, Steven said: “You don’t have time to stop and think when you see someone unconscious on the floor. As soon as I saw him, instinct took over and I ran over and did whatever I could do to help him. We really thought he had died there at the scene so when I got the call later on to say that he had survived I was over the moon.”

Darren added: “It doesn’t matter if it’s a passenger, a friend or a relative, if someone is as unwell as that lady was, then you’ve just got to do everything that you can to help them. Thankfully she survived what was a really scary experience. I’m just glad that I was there and able to help her.”