- Winners from across Stagecoach Group represented in categories covering Safety, Environment, Health, Innovation, Community and Customer Service
- Stagecoach Group has paid tribute to employees from across its businesses at its annual Champions Awards.
The awards – now in their sixth year – recognise excellence over six areas including Safety, Health, Community, Customer Service, Environment and Innovation.
Winners at the 2015 event represented the company’s bus, rail, tram and coach businesses in Europe and North America . All received a trophy, cash prize and a two night stay in London incorporating the award ceremony.
Stagecoach Group Chief Executive Martin Griffiths said: “Our Champions Awards are about celebrating the best amongst the 39,000 employees across Stagecoach Group. From Europe to North America, from bus to rail, and from background teams to frontline workers, we have honoured the exceptional people who make a real difference to our business and to our customers every day.
“I would like to offer huge congratulations to all of our Champions and say thanks to them for the part they play in delivering high-quality services to our passengers.”
The 2015 Stagecoach Champions are as follows:
GOLD: Adam Langley, train driver, London Waterloo, South West Trains-Network Rail Alliance
Adam’s quick thinking on his way to work helped prevent a potential suicide at Raynes Park Station in November 2014, leading to professional support for the young man and heartfelt thanks from his family.
SILVER: Tim Olton, senior production manager, Craigentinny depot, Edinburgh, Virgin Trains East Coast
Tim’s leadership has helped transform the safety culture through joint working with unions, improved reporting and increased employee engagement, contributing to a 40% reduction in accidents at the depot since January 2013.
BRONZE: Toby Kay, bus driver, Teignmouth, Devon, Stagecoach
Toby was recognised for his contribution to road safety through his involvement with the Institute of Advanced Motorists and his work to help educate the public and road users about the challenges experienced by bus drivers.
GOLD: Peter Byrne, station manager, Weybridge, South West Trains-Network Rail Alliance
Peter has helped put in place a new waste contract working with colleagues in environment and procurement. His attention to detail on the positioning of skips and bins, as well as how tenants are charged, is making a real difference towards the company’s environmental objectives.
SILVER: Mark Holden, relief eco-driver and green champion, Gloucester, Wye & Dean, Stagecoach
Mark was recognised for his work on the GreenRoad eco-driver performance programme and initiatives to provide improved, automated feedback to drivers. He has also developed ideas for greener travel options for employees working early morning, early evening and late night shifts as well as other community projects.
BRONZE: Steven Robinson, bus driver and eco-champion, Manchester, Stagecoach
Steve is a source of great green ideas, which have included turning depot waste ground into a staff recreational area with a covered bicycle section to encourage more staff to cycle to work. He has also championed more showers and cycling facilities, as well as other projects to promote walking, cycling and an improved local environment.
GOLD: Tony Youmans, bus driver; David Wynn, engineer; and Tom Blacker, Assistant Operations Manager; all Walkergate depot, Newcastle, Stagecoach
Tony, David and Tom have been the driving force behind a comprehensive health and well-being awareness and improvement programme at their depot, including advice on weight loss, healthy eating, smoking cessation and . The initiatives, many of which have been delivered in partnership with medical staff, have been well-received by colleagues.
SILVER: Martin Plume and Chris Kelk, lead bus drivers, Skegness, Stagecoach
Martin and Chris gave CPR to fellow Skegness driver Paul Farrell until paramedics arrived when he suffered a heart attack in September last year. Sadly, despite their efforts, Paul died. However, the situation led to a fund-raising campaign to ensure that Skegness depot has a defibrillator. Paul’s wife, Lesley, wrote to Stagecoach to thank the two drivers and recommend them for a commendation.
BRONZE: Emanuel Talines, train guard, South West Trains-Network Rail Alliance
Emanuel stepped in to help a young wheelchair passenger in his 20s travelling on a train from London to Dorking just before Christmas when the customer went into spasm.
GOLD: Scott Garrett, Operations Manager, Sacramento, California, Coach USA
Scott has developed a simple yet improved and more flexible system for bus cleaning. It has improved accountability and incorporates a feedback mechanism to ensure buses go into service in excellent condition every time.
SILVER: James Horn and Jack Ferguson, Craigentinny depot, Edinburgh, Virgin Trains East Coast
Engineering apprentices James and Jack designed a protection shield that stops staff from standing on a floor level mounted coolant temperature sensor fitted to the engine. They also developed manufacturing drawings and even produced the shields. In future, all Virgin Trains East Coast power cars will be fitted with the protection shields.
BRONZE: Mike Bones, technician/fitter, Stockport, Manchester, Stagecoach
Mike developed a modified air/water separator filter to solve the problem of injectors becoming blocked with a fluid designed to reduce emissions from bus engines. His invention can unblock the system in minutes, saving valuable time, and it has now been shared with other depots.
GOLD: Nigel Merry, rail operator, Basingstoke Railway Station, South West Trains
Nigel was recognised for his work in fulfilling his ambition to make Basingstoke Railway Station “a special place”. His energy, ideas and can-do attitude – particularly in helping people with disabilities – have made the railway a true part of the community.
SILVER: Sue Jewell, bus driver, Leyton, London, Stagecoach
As well as working hard to make the Leyton depot a vital part of the community, Sue has been making the biggest difference in her own housing estate. She has a passion for making local neighbourhoods a safe and positive environment for children and their families and her work – such as addressing the impact of gangs and knife crime - has been praised by police.
BRONZE: Sharon Angel, travel advisor, Sheffield Station, East Midlands Trains
Sharon is has gone the extra mile to ensure that young people are educated in rail safety. She has developed a package of materials to transform a schools visit programme and is now leading a project to roll out the new approach across East Midlands Trains.
Customer Service Champion
GOLD: Kassam Pinjara, customer welcome host, St Pancras Station, London, East Midlands Trains
Kassam has worked for the rail industry for over 30 years and is a fantastic ambassador for the entire rail industry. He is hard working, fiercely proud, reliable, professional. He seeks no acknowledgement for what he does and he believes it’s nothing special, but London’s St Pancras wouldn’t be the same without him and his big smile which greets customers every day.
SILVER: Ric Gabriel, Flagship Station Manager, Basingstoke, South West Trains-Network Rail Alliance
Ric has encouraged his team to think differently about customer service – whether by giving Easter eggs to a local hospital, love messages left on hearts around the station on Valentine’s Day, carol singers at Christmas or fund-raising activities. He has created a culture where employees want to make a difference for customers, and he has empowered them to do it.
BRONZE: Stagecoach rail replacement team (Supertram infrastructure upgrade project)
A team of employees from Stagecoach Supertram and Stagecoach in South Yorkshire have been jointly nominated for “their outstanding teamwork” over the past three years during the major upgrade of infrastructure on the light rail system in Sheffield. They have improved the customer experience of rail replacement bus journeys, delivered high satisfaction levels and helped maintain the good commercial performance of the business.
BRONZE: Donna White, bus driver, Elizabeth, New Jersey, Coach USA
Donna has been described as being like “Mother Theresa” to her passengers. Her “brilliant, witty, welcoming and loving” approach shines through, from helping to calm negative situations to taking a real pride in her bus. Truly, as one customer put it, “service beyond the ordinary”.
Around 125 Stagecoach employees have been presented with Champions Awards over the past six years.
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