16 Oct 2015
NEWCASTLE DEPOT GIVES STAFF THE RED CARPET TREATMENT TO SAY THANKS
As part of this year’s National Customer Service Week, employees at Stagecoach North East’s Walkergate depot in Newcastle were given the red carpet treatment as a thank you for all their hard work.During the week, Stagecoach North East employees at the Newcastle depots in Slatyford and Walkergate took part in a series of activities aimed at highlighting the importance of continuing to deliver good customer service day in, day out for passengers, with the theme ‘Rolling out the red carpet every day’ and ‘Everyday heroes’.
The most recent National Bus Satisfaction Survey by consumer watchdog Transport Focus showed that, across the North East, 9 out of 10 bus passengers were satisfied or very satisfied with their service. In addition, Stagecoach was one of the best rated bus companies in the country by people with disabilities.
Stagecoach North East Managing Director Phil Medlicott said: “Delivering good customer service is central to our business – our customers are at the heart of everything we do and it is absolutely essential that we provide a good, consistent service that is in line with what they, quite rightly, expect.
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