UK Bus Customer Service Week in Sunderland

16 Oct 2015


Stagecoach North East employees in Sunderland are joining depots across the north east and gearing up to take part in this year’s National Customer Service Week.

The company will celebrate the national campaign with a range of local activities throughout the week from 5-9 October.

National Customer Service Week is run by the Institute of Customer Service and its aim is to raise awareness of customer service and the vital role it plays in successful business practice and the growth of the UK economy.  

The most recent National Bus Satisfaction Survey by consumer watchdog Transport Focus showed that, across the North East, 9 out of 10 bus passengers were satisfied or very satisfied with their service.* In addition, Stagecoach was one of the best rated bus companies in the country by people with disabilities. 

During National Customer Service Week, Stagecoach North East employees will be highlighting the importance of continuing to deliver good customer service day in, day out for passengers. The theme of the week across Stagecoach is ‘Rolling out the red carpet every day’.

Among the activities taking place throughout the week at Stagecoach in Sunderland are:

  • Breakfast events where staff will hand out breakfast items to commuters on their way to work on Tues 6 Oct, 7.30am-9am, Vine Place and Thurs 8 Oct, 7.30am-9am, John Street
  • Staff company quiz to test knowledge of the Stagecoach Group

Stagecoach North East Managing Director Phil Medlicott said: “Delivering good customer service is central to our business – our customers are at the heart of everything we do and it is absolutely essential that we provide a good, consistent service that is in line with what they, quite rightly, expect. 

“Our team of employees has helped ensure we already offer high standards of customer service but we know we can get better and we will continue to work hard to improve even further. 

“It’s great to see so many of our staff getting involved in Customer Service Week. However, we are well aware that we need to deliver high standards of customer service on a daily basis and we are fortunate to have a team of employees who work hard to do just that.”

For further information about Stagecoach North East please visit our About us page.