Stagecoach

UK Bus Customer Service Week in Teesside

16 Oct 2015

STAGECOACH NORTH EAST SHOWS ITS COMMITTMENT TO CUSTOMER SERVICE AS PART OF NATIONAL CAMPAIGN

Stagecoach North East employees on Teesside are joining depots across the north east and gearing up to take part in this year’s National Customer Service Week.

The company will celebrate the national campaign with a range of local activities throughout the week from 5-9 October.

National Customer Service Week is run by the Institute of Customer Service and its aim is to raise awareness of customer service and the vital role it plays in successful business practice and the growth of the UK economy.  

The most recent National Bus Satisfaction Survey by consumer watchdog Transport Focus showed that, across the North East, 9 out of 10 bus passengers were satisfied or very satisfied with their service.* In addition, Stagecoach was one of the best rated bus companies in the country by people with disabilities.* 

During National Customer Service Week, Stagecoach North East employees will be highlighting the importance of continuing to deliver good customer service day in, day out for passengers. The theme of the week across Stagecoach is ‘Rolling out the red carpet every day’.

Among the activities taking place throughout the week at Stagecoach’s depot in Stockton are:

  • Customers are being asked to nominate their Customer Service Stars from amongst the drivers and office staff, with prizes for winners and nominees
  • Staff who have received positive feedback from customers over the year to be rewarded by Stagecoach with a celebratory meal to say well done

Stagecoach North East Managing Director Phil Medlicott said: “Delivering good customer service is central to our business – our customers are at the heart of everything we do and it is absolutely essential that we provide a good, consistent service that is in line with what they, quite rightly, expect. 

“Our team of employees has helped ensure we already offer high standards of customer service but we know we can get better and we will continue to work hard to improve even further. 

“It’s great to see so many of our staff getting involved in Customer Service Week. However, we are well aware that we need to deliver high standards of customer service on a daily basis and we are fortunate to have a team of employees who work hard to do just that.”

For further information about Stagecoach North East please visit our About us page.