04 Nov 2016
Stagecoach North Scotland employee was among the winners at the annual Stagecoach Group Champions Awards.
The awards – now in their seventh year – recognise excellence over six areas including Safety, Health, Community, Customer Service, Environment and Innovation.
At this year’s ceremony Stagecoach North Scotland employee Sammy Torrance was awarded the Silver Customer Service Champion award.
Winners at the event represented Stagecoach Group’s bus and rail businesses in the UK and North America . All received a trophy, cash prize and a two night stay in London incorporating the award ceremony.
Sammy is one of the best-known faces of the company in Inverness, admired for his friendly, helpful nature and cheerful personality. His great customer service skills were demonstrated when a major fire broke out in the heart of Inverness, causing severe damage to buildings within the city centre. There was severe disruption to Stagecoach services as a result, with dozens of diversions due to road closures by the emergency services. Sammy took his customer service skills on to the streets in the city centre. He helped passengers find their right stop, advised of any disruption to their service, updated bus stop information and distributed leaflets. Sammy's efforts did not go unnoticed in the Inverness community with personal recognition on various Facebook pages.
The event was also attended by TV personality Ferne McCann, who presented winners with their awards. Earlier this year Ferne successfully obtained her bus driving licence after training with Stagecoach London as part of a recruitment project to encourage more female drivers.
Stagecoach North Scotland Managing Director Mark Whitelocks said: “I am delighted for Sammy and would like to congratulate him on this award which is thoroughly deserved.
“He has made a real difference to our business and to our customers every day and I would like to thank him, and our many other hard-working staff, for the part they play in delivering high-quality services to our passengers.”
More than 150 Stagecoach employees have been presented with Champions Awards over the past seven years.
For further information on Stagecoach Group visit www.stagecoach.com