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16 Jun 2017
Stagecoach’s bus and rail services have been recognised with top honours at the 2017 Scottish Transport Awards.
Stagecoach North Scotland’s Jet 727 service, which operates to Aberdeen Airport, won the Best Bus Service award at the event. The company was also part of the winning Transport Team / Partnership of the Year entry alongside Aberdeenshire Council, Aberdeen City Council and First Bus for the introduction of the Grasshopper multi-operator smart ticketing scheme.
Stagecoach North Scotland’s Jet 727 service, which previously won the same award in 2011, has seen passenger numbers increase by 21.6% since 2014. Last year the company invested £1.7m investment in a fleet of double deck vehicles which has capacity for double the number of passengers and three times as much luggage storage. The new buses also offer USB charging points and free wi-fi and operate on a 10 minute frequency.
Mark Whitelocks, Stagecoach North Scotland Managing Director, said: “This award is great recognition of the hard work our staff put in every day to deliver a high quality, reliable service for passengers travelling to the airport and to continue making customer improvements.
“For the service to win this award for the second time is very pleasing. Through our recent investment in new vehicles, with free wi-fi, and the continued delivery of excellent customer service, we look forward to attracting even more people on to our greener, smarter services in the future.”
Carol Benzie, Managing Director at Aberdeen International Airport said “I am absolutely delighted to hear of Stagecoach’s well-deserved win at the Scottish Transport Awards. The route to and from the airport has proven to be very popular with both visitors to the city and local travellers alike, and the frequency at peak times provides very easy access to the city centre. The buses are comfortable and well-equipped, and we look forward to continuing our very successful partnership relationship with Stagecoach.”
The Scottish Transport Awards 2017 brings together the transport community to recognise and celebrate industry achievements across Scotland.
Stagecoach’s regional bus companies were shortlisted for a total of six awards at the event.
Virgin Trains – of which Stagecoach is a major shareholder – was also named Public Transport Operator of the Year at the 15th annual event held in Glasgow last night (Thursday 15 June).
Virgin Trains has seen strong customer satisfaction levels and record passenger numbers on its east coast and west coast routes over the past year following a raft of investment, innovation and customer service improvements.
In addition, Virgin Trains employee Matt Litton, who intervened to stop the racist abuse of a mum and her four-year-old son was commended in the Frontline Employee of the Year category at the awards.