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Satisfaction among Stagecoach passengers in Oxfordshire rises to 94%

18 Mar 2019

  • High number of passengers happy with the level of safe driving


 Oxford, 18 March 2019, Nine in 10 Stagecoach bus customers in Oxfordshire are satisfied with their journeys, according to independent research by consumer watchdog Transport Focus.

Passengers travelling with Stagecoach in Oxfordshire ranked high satisfaction across a number of areas, including safety and accessibility, demonstrating the bus operator’s commitment to customer service has been recognised and rewarded with outstanding feedback.

The detailed results showed:


  • 94% of Stagecoach in Oxfordshire customers reported being satisfied with their bus service
  • Customers travelling on a free concession in Oxfordshire were the highest group of satisfied customers giving Stagecoach an almost near perfect score of 99%
  • Commuters were also pleased recording a satisfaction score of 91% across the county
  • Improvements to passenger experience were also noted with increases to satisfaction scores for a range of elements linked to boarding, which includes time it takes to board and pay, and using the bus, which looks at ease of getting on board and how close the driver stopped to the kerb.
  • Personal safety and safe driving were also scored highly at 94% and 95%


Stagecoach in Oxfordshire Managing Director, Chris Coleman said: “These independent results show we are continuing to deliver a consistently high-quality service for our customers and it’s reassuring to see our customers are very satisfied with core areas that are important such as safety and accessibility.

“We are working hard, in partnership with other operators and local authority partners, to provide easier, more affordable and better joined up journeys but we know there is more work required to deliver even better services for our customers.

“A 95% satisfaction score for ‘safety of the driving’ really demonstrates that our customers are feeling the benefits of the combination of experienced drivers with our use of GreenRoad software, designed to help guide drivers towards smoother and safer manoeuvres.”

Stagecoach in Oxfordshire has made a series of improvements to help transform bus travel for customers, including continued investment in new, greener vehicles, the introduction of contactless payments on all buses, smart, integrated ticketing schemes and a greater focus on customer service through the delivery of more convenient purchasing options and better customer information.


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