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National Customer Service Week

02 Oct 2017

Stagecoach in South Wales marks National Customer Service Week

Customer activities planned in Caerphilly Town Centre, Blackwood Retail Park & Pontypridd.

Stagecoach in South Wales is marking this year's National Customer Service Week campaign.

The local bus company is celebrating the national campaign with a series of activities throughout the week from 2-6 October.

National Customer Service Week is run by the Institute of Customer Service and aims to raise awareness of customer service and the vital role it plays in successful business practice and the growth of the UK economy.

Under the theme Putting Passengers First, employees from Stagecoach in South Wales will highlight the importance of continuing to deliver good customer service day in, day out for passengers.

During the week, the company will be running Twitter competitions, tweet the manager question and answer sessions, breakfast giveaways Monday October 2nd in Caerphilly Town Centre, Blackwood Retail Park and Pontypridd and visiting local companies to help find employees cheaper ways to commute with the Xtra ticket with many Xtra prices working out at less than £2 a day to commute.

Stagecoach in South Wales Managing Director Nigel Winter said, "We know how important it is to deliver high quality, safe and reliable service for the many people who use our bus and rail services every day.

"We need to provide good customer service at all times, including when things go wrong,  and that's why we are always looking at how we can deliver even better services for people who travel with us, whether that’s before, during or after the journey.

 “This week is a great opportunity to showcase the commitment we have to customer service all year round and to hear from our customers how we can improve even further.”

This year, for the fourth consecutive year, Stagecoach was rated as the best value major bus operator in Britain in the National Bus Satisfaction Survey by consumer watchdog Transport Focus. The report also revealed that 86% of Stagecoach customers in England were found to be satisfied with their bus services overall. In Scotland, 9 out of 10 Stagecoach passengers reported being satisfied with their overall journey.

The company is delivering even more convenient bus travel for passengers across the country offering a range of payment methods including the recent introduction of Apple Pay and Google Pay through the Stagecoach Bus smartphone app.

The app – which was launched last year and has been downloaded by hundreds of thousands of passengers – enables people to buy and download day and weekly bus tickets straight to their mobile phone. Payments via the app can also be made by PayPal or via debit or credit card.


It also provides customers with journey planning, next-stop information and live bus tracking to make their journeys even smoother. It is available free of charge for Apple and Android devices. 

The latest payment methods complement the existing suite of payment options offered by Stagecoach which includes traditional cash payments and StagecoachSmart ticketing.

Stagecoach is also currently delivering the first major deployment of contactless technology on Britain's buses outside London which will benefit Stagecoach customers across England, Scotland and Wales by the end of 2018.