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08 Oct 2014
Stagecoach South employees are taking part in this year’s National Customer Service Week.
The company will celebrate the national campaign with a range of local activities throughout this week (from 6 – 10 October).
National Customer Service Week is run by the Institute of Customer Service and its aim is to raise awareness of customer service and the vital role it plays in successful business practice and economic growth.
The most recent National Bus Satisfaction Survey by consumer watchdog Passenger Focus showed that, across its UK Bus division, Stagecoach has the highest customer satisfaction of any major UK bus operator with 90% of passengers saying they were satisfied or very satisfied with their service*.
During National Customer Service Week, Stagecoach employees across the UK will take part in a series of local activities aimed at highlighting the importance of continuing to deliver good customer service day in, day out for passengers.
Stagecoach South are asking all members of the public to nominate Stagecoach employees they believe to be great at customer service. All those to nominate will be thanked with entry into a free prize draw for the chance to win £50 of love2shop vouchers.
Stagecoach South’s, Regional Managing Director Andrew Dyer said: “Delivering good customer service is at the heart of our business – we continually invest in our fleet, improve timetables, special fares and services for our customers and communities without whom, we would not exist”.
In its most recent national bus satisfaction survey Passenger Focus found that Stagecoach had improved on its leading score of 86% the year before, with 90% of passengers saying they were satisfied or very satisfied with their service*.
The overall customer ratings for Stagecoach were higher than three other national UK bus operators: Arriva (86%), First (86%) and National Express (86%).
Stagecoach has also been independently recognised as offering the best value bus fares in Britain three consecutive times. Analysis published by transport specialists TAS** found that Britain’s biggest bus operator provides regular passengers with the lowest cost weekly bus travel. The research showed that Stagecoach weekly travel is on average 12% lower than the next cheapest operator.
Stagecoach invests millions of pounds a year in new vehicles to deliver a higher standard of service for customers. Earlier this year, the Group announced it had placed orders for £100million worth of new buses and coaches for its UK operations.
In addition, Stagecoach is part-way through the implementation of an £8million digital strategy which will see the UK Bus division’s website re-developed and the installation of automatic vehicle location technology on all vehicles.
For further information on Stagecoach South visit www.stagecoachbus.com/south.